Senior Client Relationship Manager
il y a 3 semaines
Join a global company with employees in more than 20 countries.
Benefit from the growth stage of the company, actively building a team of ambitious, results-driven professionals who thrive in an innovative, fast-paced environment.
They foster a culture of inclusion and belonging.
**About the offer**
Permanent contract
Location : Luxembourg
Top 3 Key competencies:
- Previous successfull customer facing experience
- Expertise in the FX market
- Fluency in English & Dutch
**About our client**
- Sector_ : Payment solutions_
- Values_ : _Innovation | Diversity | Passion
- Employees_ :_ Luxembourg : 20 | Worldwide : 2000
**Your missions**
As a Senior Client Relationship Manager in our Luxembourg office, you will play a key role in growing our presence and managing client relationships locally and in countries and areas where there is no local coverage. Acting as the primary contact, you will provide high-quality support to a diverse client portfolio.
In this context, you will:
- Develop and maintain long-term client relationships, ensuring their needs are not only met but exceeded.
- Work closely with the acquisition sales team to ensure a smooth transition for new clients into your portfolio, offering expert dealing support.
- Collaborate with the Customer Support team to enhance client satisfaction by resolving issues and delivering an exceptional customer experience.
- Help clients optimize international payments and manage FX exposure by providing strategic insights and guidance for effective currency risk management.
- Raise awareness about currency issues, offering personalized support and helping clients make full use of our platform’s features.
- Address day-to-day client needs, responding to their questions and concerns promptly.
- Gather and analyze client feedback, sharing valuable insights with internal teams to promote continuous improvement.
**This position is a great opportunity to**:
- Engage with a wide range of clients offering you exposure to different industries and allowing you to develop a well-rounded skill set in managing various types of customer needs and expectations.
**Your ideal profile**
- Minimum 7years of experience in a similar role within the financial services industry.
- Expertise in the FX market and related products.
- Consistent track record of success in a KPI-driven environment, regularly meeting or exceeding performance targets.
- Strong financial acumen, with the ability to identify and address business needs and concerns.
- Ambitious, self-motivated, and confident, demonstrating high integrity and a competitive drive to excel.
- Excellent leadership skills, with the capability to lead by example and inspire others.
- Exceptional time management, problem-solving, and multitasking abilities, with great attention to detail.
- Fluency in English & Dutch is required, any other EU languages is highly desirable.
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust
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