Vice President Operations

il y a 5 jours


Luxembourg Canal Plus Temps plein

**Your Role**
- The main purpose of this role is to ensure that the customers of M7 have the best possible user experience when using our linear and interactive (OTT/VOD) video services. You ensure this by providing operational stability and sufficient capacity in all relevant systems as well as in the distribution networks. In case something does go wrong you have a 24/7 operations organization to fix any problem, plus Customer Care support in all territories to answer customers’ enquiries.
- Preserving our assets and protecting the personal data of our customers are integral parts of your job. The technical alignment with Canal+ Group is also one of your main concerns.
- Your organization consists of 5 teams: Product Management, OTT/VOD App Development, Video Services, IT and Customer Care. These teams consist of approximately 50 internal and 150 external people, (excluding the call centers) and cover all operational activities of M7 Group.
- The position reports to the CEO of M7 Group, you will be part of the M7 Group management team and you will be based in Luxembourg.

**Your Responsibilities**
- Supervise all developments in the M7 OTT/VOD landscape. Develop the OTT/VOD apps for mobile devices, set-top-boxes and SmartTV’s. Aligning with Canal+ on the roadmap is key in this area.
- Coordinate all IT & business systems operations and projects with external business partners. This includes (a.o.) office automation, BI, CRM, billing, websites, networking, cybersecurity.
- Manage the relationships with the suppliers and external business partners in various countries.
- Ensure the proper functioning of the video contribution and distribution network that carries all video content of M7 Group, including encoding, multiplexing and Conditional Access Systems.
- Act as program manager for all M7 Group technical projects, report on progress in the Management Team
- Lead all Customer Care in the different territories, in co-operation with the local sales teams.
- Accountable for CAPEX & OPEX budgets related to Operatsions, you ensure the respect of hte annual approved budgets and you continuously keep a cost control mindset
- Lead all technology discussions, solutions selections and required upgrades.

**Your Profile**
- Master's degree or equivalent in a field of Technology and/or Business Management.
- More than 10 years of relevant Senior Management experience in managing OTT/VOD and/or IT technical teams; experienced as a Program Manager and running multiple projects in parallel.
- In-depth knowledge of video distribution technologies.
- People manager, experienced in managing internal and external multicultural teams in different countries.
- Very good communications skills towards internal and external parties, fluent in English.
- Living close to Luxembourg or eager to relocate



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