Groups Sales Intern Melià Luxembourg

Il y a 4 mois

Luxembourg Melia Hotels International Temps plein

**_“The world is yours with Meliá”_**

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
- MISSION_ :_ Support the sales team in managing group bookings, MICE events, and daily administrative tasks. The trainee will actively engage in the entire group sales lifecycle, from initial lead generation and quote preparation to event coordination and post-event analysis._
- OPERATIONS_
- Learn and Assist in Sales Strategy Development: Collaborate with the Group Sales Manager to understand and contribute to the development and implementation of sales strategies tailored to the MICE segment.
- Manage Group Relationships: Assist in building and maintaining strong relationships with corporate clients, agencies, and other partners to foster repeat business and long-term partnerships.
- Quote Preparation and Negotiation: Gain hands-on experience in preparing detailed and competitive quotes for group bookings, learning effective negotiation techniques to secure favourable terms for the hotel.
- Event Coordination: Support the coordination of group events, including room and banquet bookings, liaising with internal departments (e.g., operations, catering) to ensure seamless execution of events.
- Database Management and Reporting: Maintain and update group business information in PMS systems (Opera Cloud) and CRM (MARS Salesforce), ensuring data accuracy and generating reports to track sales performance and identify opportunities for improvement.
- Customer Experience Enhancement: Participate in initiatives to personalize the group experience, anticipate client needs, and address any issues promptly to ensure high levels of customer satisfaction.
- Sustainability Initiatives: Assist in promoting and implementing the hotel’s sustainability practices within the sales process, ensuring responsible and eco-friendly interactions with clients.
- Support Head of Sales: Support in identifying and developing new business opportunities by researching potential clients, attending networking events, and building relationships with key stakeholders in the MICE and group sales sectors.

CUSTOMER EXPERIENCE
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Respond to client incidents promptly, escalating to the responsible person when necessary.
- Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

SUSTAINABILITY
- Give visibility to sustainable attributes in the customer relationship (under the instructions of the marketing & branding department).
- REQUIREMENTS_
- _Current Bachelor's or Master's Degree in Tourism or Business_
- _Advanced level in English and French. German and Spanish would be an asset._
- Basic knowledge of hotel management systems (PMS such as Opera Cloud) and CRM tools.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to work in a team, strong organizational skills, and results-oriented.

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our

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