Support Technician

il y a 4 semaines


Luxembourg CTG IT Solutions Temps plein

CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
Rejoignez notre équipe en tant que Support Technician
CTG IT Solutions, société de services informatiques dédiée aux institutions européennes, recrute actuellement un Support Technician pour rejoindre une prestigieuse institution européenne au Luxembourg. Si vous êtes passionné par le support technique et souhaitez travailler dans un environnement multiculturel stimulant, cette opportunité est faite pour vous
**Vos Missions**:
En tant que Support Technician, vous serez responsable d'une variété de tâches liées au support technique et à la résolution des incidents. Vos principales responsabilités comprendront:
Répondre aux appels entrants et assister les utilisateurs avec leurs problèmes techniques
Analyser les incidents, les demandes et les problèmes, en trouvant des solutions efficaces
Assurer le suivi des incidents et maintenir les données à jour dans le Service Desk Manager
Collaborer avec des groupes de soutien spécialisés pour résoudre les incidents complexes
Proposer des améliorations pour optimiser la gestion des incidents
Surveiller les systèmes critiques et agir rapidement en cas d'anomalies
Fournir un support applicatif pour des logiciels tels que Windows, MS Office, etc.
Installer des images système Windows et créer des utilisateurs dans Active Directory
**Votre Profil**:
Vous avez obtenu un diplôme de baccalauréat et possédez au moins un an d'expérience professionnelle dans une fonction de support technique semblable.
Maîtrise du français à l'oral et à l'écrit
Niveau B2 minimum en anglais
Certification ITIL (la certification peut être obtenue avant le démarrage de la mission)
Expérience avec Active Directory et de bonnes compétences en Windows, MS Office, etc.
Capacité à s'intégrer dans un environnement international et multiculturel
Excellentes compétences en communication et esprit d'équipe
**Nos Offres**:
Chez CTG, nous valorisons nos employés et nous nous engageons à offrir une gamme complète d'avantages. Notre offre comprend:
Un package salarial attractif
5 jours de vacances supplémentaires chaque année
Un programme de formation dédié avec des plans de développement personnel
Avantages extra-légaux (matériel informatique, banques, etc.)
Événements réguliers organisés pour l'équipe CTG, tels que des déjeuners d'apprentissage, des teambuildings, des événements ludiques, des célébrations de Noël, des marathons, etc.
Si vous appréciez le travail au sein d'une équipe multiculturelle et souhaitez rejoindre une entreprise qui encourage la communication ouverte, nous vous invitons à postuler dès maintenant
Veuillez noter qu'un casier judiciaire sera demandé pour ce poste.
Rejoignez CTG IT Solutions et faites partie d'une équipe dynamique où vos compétences et votre expertise seront valorisées. Ne manquez pas cette opportunité Postulez dès maintenant pour faire avancer votre carrière.


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