Fund Services Client Operations

Il y a 2 mois

Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

As an analyst in the team, you will play a role in ensuring a high quality delivery of services across all mutual fund product offerings.
On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates and providing data to management to ensure appropriate escalation and prioritization of all client issues.

**Job Responsibilities:
- Build a stable relationship with your client base to support key interactions and seamless escalation.
- Be responsible for the timely accurate completion of client instructions and reporting
- Provide timely accurate responses to client queries.
- Ensure the service quality that is delivered to clients is of an excellent standard
- Represent Fund Accounting across service and change discussions.
- Maintain an excellent and interactive relationship with internal partners including Client Services, Product and Transfer Agency.
- Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.

**Required qualifications, capabilities, and skills**:

- A strong sense of ownership and responsibility.
- Excellent client facing skills.
- Fund Accounting experience.
- Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
- Strong organizational and time management skills.
- Ability to interact efficiently with Clients and effectively manage client expectations.
- Knowledge of key operations controls & workflow.

**Preferred qualifications, capabilities and skills**:

- Experience working across multiple business areas and functions to deliver results
- Excellent written and verbal communication and presentation skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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