Fund Services Client Operations

il y a 3 semaines


Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

As an associate in the team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings.

On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues.

**Responsibilities**:

- Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
- Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
- Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
- Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
- Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
- Perform and oversee periodic Quality Assurance controls to mitigate Risk

**Required qualifications, capabilities and skills**
- 2-3 years of relevant experience within fund accounting
- A strong sense of ownership and responsibility.
- Strong organizational and time management skills.
- Ability to interact efficiently with Clients and effectively manage client expectations.
- Ability to manage the Clients change agenda with conflicting priorities.
- Knowledge of key operations controls & workflow.
- Strong written and verbal communication skills with complimentary presentation skills.

**Preferred qualifications, capabilities and skills**
- Excellent client facing skills.
- Willingness to make decisions, while ensuring buy in from internal and external stakeholders.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    As Fund Services Client Operations Associate in the team, you will play a lead role in ensuring high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...

  • Client Service Associate

    il y a 6 jours


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    J.P. Morgan Fund Services provides services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Client Operations Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to...

  • Client Operations Manager

    il y a 3 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    As our new Client Operations Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure...


  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Job Summary** The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients. **Responsibilities**: - Maintains responsibility for the Fund Accounting operational process. - Pre-empt (where possible) and...

  • Client Operations Associate

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Job Summary** The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients. **Responsibilities**: - Maintains responsibility for the Fund Accounting operational process. - Pre-empt (where possible) and...


  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    The regulatory requirements in regards to Outsourced Operations are constantly evolving. As a JPMSE Operations Oversight Manager, your duty will be to provide local leadership and oversight and to ensure adherence to relevant corporate policies, regulations and agreed control framework. You will re-assess and challenge the status quo daily to enhance the...

  • Client Operations Manager Lux

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    As our new Client Operations Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure...

  • Fund Services Nav Ops Lux

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    This is an Analyst position within the Fund Accounting NAV Oversight team. The Operations team provides services across Fund Accounting Funds on a daily, weekly and monthly basis. **Core Responsibilities**: - Be a point of contact for operational activity across all Fund Ranges administered - Open communication between JPM Utility Hubs and external...

  • Associate - Fund Accounting

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Job Summary** J.P. Morgan Fund Services provides services including fund accounting, fund administration, Investment Operations, and Transfer Agency to mutual and pension funds. The Net Asset Value Oversight Operations team is a department within the EMEA Fund Services Operations. **Responsibilities**: - Open communication between JPM Utility Hubs and...


  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Job Summary** J.P. Morgan Fund Services provides services including fund accounting, fund administration, Investment Operations, and Transfer Agency to mutual and pension funds. The Net Asset Value Oversight Operations team is a department within the EMEA Fund Services Operations. **Responsibilities**: - Open communication between JPM Utility Hubs and...

  • Mitarbeiter Client Services

    il y a 3 semaines


    Senningerberg, Luxembourg BAUMANN AND PARTNERS SA Temps plein

    Baumann & Partners S.A. ist ein mittelständisches, inhabergeführtes Unternehmen mit den Schwerpunkten Private Wealth Management und Institutionelle- und Fondsgebundene Portfolioverwaltung mit Sitz in Luxemburg. Gemeinsam mit unserem Partnerunternehmen am Standort München sind wir ca. 50 Mitarbeiter. Für unser weiteres Wachstum suchen wir einen...


  • Senningerberg, Luxembourg LRI Invest Temps plein

    Description FundRock - LIS is seeking a Administrator / Senior Administrator (depending on the level of experience) for our AIFM Client Service Management division. The role focuses on investor and regulatory reporting preparation under the supervision of more senior staff with excellent opportunities to develop in-depth knowledge of the fund. Key...

  • Client Service Specialist

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    Each Client Service Specialist (CSS) is regionally aligned to bankers and their client base (for the Russian market). You would be part of a collaborative and integrated team within the Private Bank providing our clients with market-leading day-to-day service. Some examples of your daily responsibilities would be: executing cash movements, monitoring...

  • Transfer Agency

    il y a 3 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Responsibilities**: As the Transfer Agency (TA) Client & Investor Services Associate you will: - Build a stable, senior relationship with the TA Operations Service Delivery Manager to support key interactions with investors and clients - Handle TA investor service enquiries and complaints in a timely and efficient manner - Possess solid understanding of...

  • Ta Client

    il y a 4 semaines


    Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **The Transfer Agency CIS Associate will**: - Build a stable, senior relationship with the TA Operations Service Delivery Manager to support key interactions with investors and clients - Handle TA investor service enquiries in a timely and efficient manner - Possess solid understanding of the clients culture - Proactively engage the TA Operations Service...


  • Senningerberg, Luxembourg Dexter International S.à r.l. Temps plein

    On behalf of our client, a service provider in Luxembourg, we are hiring a “German Speaking Fund Administration Manager (M/F/d)”. **Your responsibilities**: - Coordination of all queries concerning a limited number of fund structures within a team - Organize a limited portfolio of fund structures - Excellent client and intermediaries support for the...

  • Fund Accountant

    il y a 4 semaines


    Senningerberg, Luxembourg LRI Invest Temps plein

    Description Apex Group is currently looking for a Fund Accountant to support our growing operations in the Fund Administration department. This is a permanent, full-time role based in Luxembourg, and it comes with a favourable salary and benefits package. As a Fund Accountant, you will liaise with clients confidently and knowledgeably, proactively solve...


  • Senningerberg, Luxembourg LRI Invest S.A. Temps plein

    Apex Group is looking for a Client Service Delivery Assistant Manager (Accounting) to support our growing operations in the Administration department, primarily in Capital Markets. This full-time role comes with a favourable salary and benefits package. As a Client Service Delivery Assistant Manager (Accounting), you will understand complex structures and...


  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Job responsibilities**: - Application User Access and Entitlement Oversight and Governance - Review and Approval of New User Access Entitlements - Develop comprehensive detailed User Access Request Guides for Operation teams - Projects related to User Access Entitlements, which may include automation efforts and analysis and redefine Access Profiles for...


  • Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

    **Posting description** You will be responsible for managing a large team across multiple fund accounting products & regions both directly and via matrix reporting lines. This role will also involve significant project management, delivery of strategy and global change. You will be responsible for ensuring a gold standard of service, accuracy and timeliness...