Customer Contact Advisor
il y a 4 semaines
Eltrona est une société luxembourgeoise, fondée en 1969. Nous sommes opérateurs en services TV, Internet « ultra-haut » débit, téléphonie fixe et mobile. Nous construisons et gérons nos propres infrastructures de télédistribution et de fibre optique.
Nous sommes 150 collaborateurs à nous dépasser au quotidien pour améliorer nos services et offrir une expérience client sans faille.
Dans le cadre de notre développement, nous recrutons :
1 Customer contact advisor (m/f) CDI – temps plein
Profil :
Vous êtes détenteur d'un diplôme de fin d'études secondaires ou équivalent ;Vous disposez idéalement d'une première expérience dans le domaine ;Vous faites preuve de talents en communication, vos points forts sont l'écoute active, l'esprit d'équipe et vous êtes résistant au stress ;Vous êtes flexible et disponible pour travailler en système de roulement (entre 8h et 20h du lundi au vendredi et le samedi de 9h à 17h) ;Vous parlez couramment le français, l'allemand, l'anglais et le luxembourgeois, aussi bien à l'écrit qu'à l'oral ;Vous vous intéressez au monde des télécommunications.Mission :
Vous traitez les appels entrants, vous donnez des informations précises et complètes aux clients, en respectant les procédures ;Vous proposez et vendez nos produits adaptés à la demande et aux besoins des clients ; Vous effectuez diverses tâches administratives (courriers, e-mails, contrats, réclamations, résiliations, gestion fiches clients, etc.) ; Vous participez à l'atteinte des objectifs du département afin d'améliorer et d'harmoniser le niveau de service offert à nos clients ;Vous supportez le service sur d'autres tâches en cas de besoin.Si vous êtes intéressé(e) par ce poste, faites-nous parvenir votre curriculum vitae avec photo ainsi qu'une lettre de motivation sous format PDF.
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il y a 4 semaines
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il y a 2 semaines
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il y a 4 semaines
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il y a 3 semaines
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il y a 3 semaines
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il y a 1 jour
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il y a 1 semaine
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