Customer Contact Advisor

il y a 4 semaines


Luxembourg, Luxembourg Eltrona Interdiffusion Temps plein

Eltrona est une société luxembourgeoise, fondée en 1969. Nous sommes opérateurs en services TV, Internet « ultra-haut » débit, téléphonie fixe et mobile. Nous construisons et gérons nos propres infrastructures de télédistribution et de fibre optique.

Nous sommes 150 collaborateurs à nous dépasser au quotidien pour améliorer nos services et offrir une expérience client sans faille.

Dans le cadre de notre développement, nous recrutons :

1 Customer contact advisor (m/f) CDI – temps plein

Profil :

Vous êtes détenteur d'un diplôme de fin d'études secondaires ou équivalent ;Vous disposez idéalement d'une première expérience dans le domaine ;Vous faites preuve de talents en communication, vos points forts sont l'écoute active, l'esprit d'équipe et vous êtes résistant au stress ;Vous êtes flexible et disponible pour travailler en système de roulement (entre 8h et 20h du lundi au vendredi et le samedi de 9h à 17h) ;Vous parlez couramment le français, l'allemand, l'anglais et le luxembourgeois, aussi bien à l'écrit qu'à l'oral ;Vous vous intéressez au monde des télécommunications.

Mission :

Vous traitez les appels entrants, vous donnez des informations précises et complètes aux clients, en respectant les procédures ;Vous proposez et vendez nos produits adaptés à la demande et aux besoins des clients ; Vous effectuez diverses tâches administratives (courriers, e-mails, contrats, réclamations, résiliations, gestion fiches clients, etc.) ; Vous participez à l'atteinte des objectifs du département afin d'améliorer et d'harmoniser le niveau de service offert à nos clients ;Vous supportez le service sur d'autres tâches en cas de besoin.

Si vous êtes intéressé(e) par ce poste, faites-nous parvenir votre curriculum vitae avec photo ainsi qu'une lettre de motivation sous format PDF.


  • Stage - Guest Advisor (M/F)

    il y a 4 semaines


    Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Fondée en 1856, la Banque Internationale à Luxembourg (BIL) est la plus ancienne banque universelle du Grand-Duché. Depuis sa création, elle joue un rôle actif dans les principales phases du développement de l'économie luxembourgeoise. Elle exerce aujourd'hui les métiers de banque de détail, banque privée et banque des entreprises et participe aux...

  • Sustainability Advisor

    il y a 1 semaine


    Luxembourg, Luxembourg Chambre de Commerce Temps plein

    LA CHAMBRE DE COMMERCE SE PROPOSE D'ENGAGER POUR LA HOUSE OF SUSTAINABILITY 1 Sustainability Advisor(m/f/x) à temps plein et pour une durée déterminée d'un anLa Chambre de Commerce est l'institution phare des entreprises et de l'économie du Luxembourg, regroupant l'ensemble des entreprises luxembourgeoises exerçant des activités industrielles,...

  • Senior Investment Advisor

    il y a 4 semaines


    Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • Senior Investment Advisor

    il y a 3 semaines


    Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

    Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short...


  • Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Fondée en 1856, la Banque Internationale à Luxembourg (BIL) est la plus ancienne banque universelle du Grand-Duché. Depuis sa création, elle joue un rôle actif dans les principales phases du développement de l'économie luxembourgeoise. Elle exerce aujourd'hui les métiers de banque de détail, banque privée et banque des entreprises et participe aux...

  • Relationship Manager

    il y a 4 semaines


    Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • Client Coverage Manager

    il y a 2 semaines


    Luxembourg, Luxembourg CACEIS Bank Luxembourg Branch Temps plein

    Within the Business Line Private Equity, Real Estate Solutions (PERES) of the CACEIS group, you will join the Luxembourg Client Coverage team in charge of managing alternative customers.As a Client Coverage Manager, you will be the Bank's representative with existing customers and act as their main and dedicated contact partner.You will be in charge of the...

  • Transaction Services Sales

    il y a 4 semaines


    Luxembourg, Luxembourg ING Temps plein

    Transaction Services Sales ING is looking for a Transaction Services (TS) Sales professional for the department TS Sales Luxembourg.Job DescriptionAs a Transaction Services (TS) Sales professional you are responsible for growing the Daily Banking business and increasing profitability through the origination of new TS mandates within your Wholesale Banking...

  • European Sales Director

    il y a 3 semaines


    Luxembourg, Luxembourg Select Luxembourg Temps plein

    Organisation and department descriptionOur client, a leading provider of tailored solutions for the asset management sector, is in active search of a Director to develop and lead strategies aimed at driving the performance of the ETF sales team. Job descriptionYour mission will be to : Identify new business opportunities; Anticipate and address client...

  • Legal Officer

    il y a 4 semaines


    Luxembourg, Luxembourg Alter Domus Luxembourg S.à.r.l. Temps plein

    Legal Officer - LuxembourgFor our office in Luxembourg, we are currently looking for a Legal Officer. We offer a dynamic and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.JOB DESCRIPTION:As a member of the team supporting Company Secretary services to clients, you are joining a...


  • Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

    Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short...


  • Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • Senior Advisor in VAT Advisory

    il y a 3 semaines


    Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Get to know more about Deloitte; Facebook page, LinkedIn page or website.With more than 150 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national...

  • Traineeship in Finance

    il y a 3 semaines


    Luxembourg, Luxembourg Amundi Luxembourg Temps plein

    Be the contact point for the Investors and respond to requests regarding transaction activity Proactively resolve operational issues, queriesEnsure that all the claims and errors are escalated and solved in a timely mannerContacting customers in case of incomplete/missing/incorrect information on dealing instructions liaising with the different relevant...

  • Claims Analyst

    il y a 4 semaines


    Luxembourg, Luxembourg Zurich Insurance Company Ltd. Temps plein

    Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Tax Officer

    il y a 4 semaines


    Luxembourg, Luxembourg Quintet Private Bank Temps plein

    Purpose of the Job Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. We are a bank headquartered in Luxembourg and supervised by the ECB with an ambition to stay true...


  • Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps plein

    Anzeige auf Deutsch:Die Personalberatung von ManpowerGroup sucht einen Qualitätsingenieur (m/w/d) in Festanstellung für einen ihrer Kunden: ein Industrieunternehmen, das eine wesentliche Rolle in der Automobilbranche in Luxemburg spielt.IHRE AUFGABEN:Im Qualitätsbereich sind Sie dafür verantwortlich, die Konformität und Entwicklung des...


  • Luxembourg, Luxembourg Université du Luxembourg Temps plein

    The University | About us...The MATHCODA Doctoral Training Unit is a doctoral program focusing on innovative mathematical tools for addressing high-dimensional and complex data structures. These tools find applications across diverse fields such as life sciences, engineering, and finance. The initiative aims to equip a new generation of researchers with...


  • Luxembourg, Luxembourg CACEIS Bank Luxembourg Branch Temps plein

    The Data Quality Monitoring team is part of the General Secretary of Operations (GSO), a transversal business line dedicated to take in charge all transversal activities of the operational teams. The team is working on CACEIS Group level and is based in Luxembourg and in Paris. Using Big Data technology to work on operational data, the Key Performance...


  • Luxembourg, Luxembourg Transman Consulting Temps plein

    About usOur client, a worldwide industrial company, is currently searching for the following profile, based at their headquarter in Luxembourg:Shipping & DRP Coordinator (m/f)Reporting to the Shipping Supervisor, the Shipping & DRP Coordinator is responsible for handling shipping documentation that deals with Europe and exports. She/He works closely with the...