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Senior Passenger Control Officer

Il y a 3 mois

Luxembourg, Luxembourg Luxair Temps plein

For our department Centre des Opérations within LuxairAirlines, we are looking for a (an):

Senior Passenger Control Officer (m/f/x)

Main duties:

  • Anticipate and coordinate passenger control solutions
  • Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation
  • In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO
  • Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides
  • Be responsible for the negotiation of Ground Handler the same day of flight disruption
  • Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC's responsibility period
  • Report delays and incidents to improve follow-up of complaints
  • Participation in the ERAP TEC Team based on the procedure


Required profile:

Minimum required criteria:

  • Be holder of a « BAC » or equivalent and proven experience in the area of activity
  • Have a proven experience in the field of flight operations or ground operations
  • Attend and pass successfully mandatory recurrent training according to the area of activity
  • Be able to demonstrate good knowledge in passenger care
  • Be prepared to work in a team and irregular shifts
  • Have strong organizational skills and a clear sense of priorities
  • Have excellent analytical and listening skills
  • Show the ability to communicate at all levels, both inside and outside the company
  • Be rigorous, precise and stress-resistant
  • Accept Duty Travel
  • Be familiar with standard office applications
  • Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).

Desired or to be acquired criteria:

  • Demonstrate user skills in Tools used in the Operation & Passenger Care Center
  • Be familiar with all aviation regulations and standards
  • Show Leadership skills

The ideal candidate:

  • Knowledge of Luxemburgish or any other language is considered as asset