IT System Administrator

il y a 4 jours

Luxembourg System Solutions Temps plein
As a System Administrator, you will be part of the Operations department of System Solutions by Trustteam.

Missions carried out by this department covers a wide range of activities like: Project delivery, Consultancy mission, Maintenance contract, Support contract, Managed services.

Your responsibilities will be:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job profile

Technical Skills:
  • You have min. a bachelor's degree or an equivalent field's experience
  • At least 1-year experience in system administration, preferably by an ICT services' provider
  • You have a good general knowledge in some of the following areas:
    • Microsoft technology (Windows OS, Active Directory, Exchange, )
    • Virtualization technology (VMware, Citrix)
    • Monitoring technology
  • Infrastructure domain (storage, computing, networking, )
  • Any IT certification will be considered as an asset
  • You have a real passion for IT
  • You have experience with pre-sales activities
  • You are used to work in a project management framework
Soft Skills:
  • Reliability and commitment to get the job done is your usual way of working
  • You have a high level of interpersonal and communication skills
  • You are a team player
  • You have good presentation skills
  • You speak fluently French and English.

We offer
  • The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first-class services and support to its customers.
  • A competitive and attractive salary package along with extra-legal advantages. We will also show our appreciation of your contribution with continuous training as well as a creative and enriching work environment.
  • A professional team with a strong commitment to the company and an excellent team spirit.

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