Cmdb Administrator

Il y a 5 mois

Luxembourg ABAKUS IT-Solutions Temps plein

ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

We are a dynamic consulting agency dedicated to providing top-tier talent to our esteemed partners.

Currently, we are seeking a skilled CMDB Administrator to join our team and support one of our valued clients. If you're passionate about IT infrastructure and possess the requisite skills and experience, we want to hear from you.

**Responsibilities**:
Administer and integrate technologies within the CMDB and web services on CMDB Front end (FLAM).

Conceptualize, develop, and implement monitoring solutions to ensure peak system performance.

Analyze, architect, and test enhancements or bug fixes to the current systems management infrastructure.

Provide administrative support for configuration and operation of monitoring tools.

Consult with and provide recommendations to other operational teams.

**Daily Tasks**:
Administer CMDB platform and ensure availability of monitoring solution 24/7.

Handle daily operation activities, requests, changes, and incidents.

Respond to technical support tickets for CMDB/FLAM features and configuration.

Help service owners translate business needs into monitoring solutions.

Configure and deploy CMDB solutions in production.

Maintain documentation and participate in project and technical team training.

**Requirements**:
Minimum 6 years of professional experience as a CMDB Remedy Administrator.

Proficiency in BMC CMDB (version 19 or higher) and BMC ARS Remedy (version 19 or higher).

Experience with Oracle, MySQL, Linux/UNIX, and web services (RESTFul, SOAP).

Familiarity with ticketing tools such as SMT HP Service Manager and ITIL knowledge.

Ability to participate in on-call service.

**Nice to Have**:
Proficiency in Shell scripting (e.g., ksh, bash), Python, and other languages.

Knowledge of ServiceNow.

**Skills**:
Fluent in English (at least B2 Level).

Strong analytical, time management, interpersonal, and communication skills.

Ability to work autonomously and as part of a team.

Adaptability and energy to tackle various projects with short deadlines.

**Security Clearance**:
Please note that this role requires initiation of the security clearance process. Further details will be provided during the interview.

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