Business Support Analyst

il y a 2 semaines

Findel, Luxembourg Lombard International Temps plein
**About Lombard International Group

Lombard International Group ('the Group') is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance.

Our 30+ years' experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers.

What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.


We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged.

We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture.

Our people truly are our greatest asset

Lombard International Group operates through two divisions:

Insurance carrier:
Lombard International Assurance S.A.
Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions.

These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.


Distribution Companies


The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.

**Your role - Are you ready for a challenge?

Your responsibilities will be as follows:

  • Acknowledging all incoming incidents and requests in our IT Service Management System; ensure quality of input in this tool
  • Following the established incident management process
  • Categorizing all incoming incidents on their priority and severity based on the predefined criteria
  • Resolving and close incidents and requests within the agreed SLA
  • Establishing a good relationship with the business users
  • Being proactive in identifying potential issues and escalating to the dedicated IT resources
**Your profile - Have you got what it takes to become our Business Support Analyst?

  • Bachelor's or Master's degree in Computer Science or related field
  • Minimum 35 years of experience in insurance or other financial company
  • ITIL Foundation basis (certification or equivalent would be an asset)
  • Strong customer orientation
  • Ability to manage multiple tasks at the same time and adapt to changing priorities
  • Strong team player
  • Ability to interpret complex business cases
  • Excellent communications skills, both written and oral
  • Knowledge in SQL language is an asset Fluency in written and spoken English. French, German and Luxembourgish are also an asset

Additional Assets:

  • ServiceNow or any other IT Service Management System
  • Soft skills (analysis of complex technical data, attention to detail, presentation skills)
  • GDPR Training 5W (Incident Management methodology)
**We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry.

We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships.

It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace.

At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages.

We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry.

We are committed to extending equal employment opportunities to all individuals.

Be a part of our community

Lombard International Groups an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.- Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about

  • Business Support Analyst

    il y a 3 semaines

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International Group Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our...

  • Business Analyst

    il y a 1 semaine

    Luxembourg Findel Airport ING Temps plein

    Business analyst - Securities Position Overview: We are actively seeking a skilled and motivated business analyst with expertise in investments to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in analysing, improving, and streamlining our securities back office processes...

  • Business Analyst

    il y a 2 semaines

    Luxembourg Findel Airport ING Temps plein

    Business Analyst - KYC AML FATCAING Luxembourg is looking for a Customer Journey Expert, who will be working in KYC Tribe, as part of Delivery Department, specifically active in the field of KYC, AML, FATCA-CRS.Job descriptionThis role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory landscape. It...

  • Business Analyst

    il y a 1 semaine

    Luxembourg Findel Airport ING Temps plein

    Business Analyst - Investments Position Overview: We are actively seeking a skilled and motivated business analyst with to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in managing our investment products and processes following the ING Way of Working principles. Your in-depth...

  • Business Analyst

    il y a 2 semaines

    Luxembourg Findel Airport ING Temps plein

    Business Analyst (Tribe Daily Banking & Lending)ING Luxembourg is looking for a Business Analyst who will be working in the Tribe Daily Banking & Lending (but more specifically on the lending products). The aim of this Tribe is to keep a safe and sound daily banking & lending activity for the bank while delivering to all ING Retail and Private Banking...

  • Business Analyst

    il y a 1 semaine

    Luxembourg Findel Airport ING Temps plein

    Business Analyst - KYC AML FATCA ING Luxembourg is looking for a Customer Journey Expert, who will be working in KYC Tribe, as part of Delivery Department, specifically active in the field of KYC, AML, FATCA-CRS. Job description This role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory...

  • Business Support Officer

    il y a 1 semaine

    Luxembourg Findel Airport ING Temps plein

    At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter. Your role & work...

  • Operations & Custody Support Analyst

    il y a 3 jours

    Luxembourg Findel Airport Quintet Private Bank Temps plein

    **Purpose of the Job**: **Key Accountabilities**: - Ensure effective and efficient set up of Standard Settlement Instructions requests; - Actively participate to large securities migration projects; - Monitor daily controls and exceptions; take appropriate actions to solve operational issue and system inefficiencies to ensure no backlog is created ; -...

  • Customer Insights Data Analyst

    il y a 3 semaines

    Luxembourg Findel Airport ING Temps plein

    Customer Insights Data Analyst The team and your work environment In Marketing and Customer Interactions Center of Expertise we are looking for a skilled Customer Insights Data Analyst. Our team is dedicated to deliver the right product, service or experience to each customer and prospect, at the right time via the right channel. We do this by actively...

  • Business Analyst

    il y a 3 semaines

    Luxembourg Findel Airport ING Temps plein

    Business Analyst (Tribe Daily Banking & Lending) ING Luxembourg is looking for a Business Analyst who will be working in the Tribe Daily Banking & Lending (but more specifically on the lending products). The aim of this Tribe is to keep a safe and sound daily banking & lending activity for the bank while delivering to all ING Retail and Private Banking...

  • Operations & Custody Support Analyst

    il y a 2 semaines

    Luxembourg Findel Airport Quintet Private Bank Temps plein

    Purpose of the Job:Key Accountabilities: Ensure effective and efficient set up of Standard Settlement Instructions requests; Actively participate to large securities migration projects; Monitor daily controls and exceptions; take appropriate actions to solve operational issue and system inefficiencies to ensure no backlog is created ; Review and analyse...

  • Treasury Analyst

    il y a 2 semaines

    Luxembourg Findel Airport Convera Temps plein

    Treasury Analyst - LuxembourgAs a Treasury Analyst with Convera based in our Luxembourg office, you will be responsible for daily cash management funding operations for Convera across the EMEA region as well as well as managing Bank Network initiatives. You will monitor and fund bank accounts across multiple Treasury platforms. You will be responsible for...

  • Treasury Analyst

    il y a 2 semaines

    Luxembourg Findel Airport Convera Temps plein

    Treasury Analyst - Luxembourg As a Treasury Analyst with Convera based in our Luxembourg office, you will be responsible for daily cash management funding operations for Convera across the EMEA region as well as well as managing Bank Network initiatives. You will monitor and fund bank accounts across multiple Treasury platforms. You will be responsible for...

  • Customer Support Officer

    il y a 3 semaines

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International Group Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future...

  • Customer Support Officer

    il y a 2 semaines

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International GroupLombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years' experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future...

  • Intern Business Intelligence

    Il y a 2 mois

    Luxembourg Findel Airport ING Temps plein

    In an Agile environment organized in Tribes & Squads, your role is to contribute to the Squad’s “Data Platform” activities. In this job, you will need to: - Be autonomous in users’ stories completion of the squad’s backlog; - Propose and implement reliable solutions in line with guidelines (performance, availability, security ); - Understand...

  • Sales Support Officer

    il y a 2 semaines

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International GroupLombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years' experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future...

  • Senior Accounting Analyst

    il y a 4 semaines

    Luxembourg Findel Airport ING Temps plein

    Senior Financial Accounting Analyst ING Luxembourg Financial and Regulatory Reporting team (Finance Department), is looking for a motivated Senior Financial Accounting Analyst. You will be part of a Team of senior and more junior profiles who will need your expertise in the Accounting and Regulatory areas. Your key responsibilities - Supporting on the...

  • Senior Finance Control Analyst

    il y a 2 semaines

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International Group Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future...

  • Strategic Business Manager

    Il y a 2 mois

    Findel, Luxembourg Lombard International Temps plein

    **About Lombard International Group Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future...