Program Manager B2C Exports, Global Logistics

il y a 2 semaines


Luxembourg, Luxembourg Amazon EU Sarl Temps plein
Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience in program or project management
  • Experience working cross functionally with tech and nontech teams
  • Experience in defining and implementing process improvement initiatives using data and metrics


The GL Exports PM team is looking for a Program Manager to develop the Sales and Operations Planning (S&OP) function for Amazon's cross border B2C shipments.

In this highly visible role, this person will help create a best-in-class transportation network for the European marketplaces to deliver packages to international customers by leading initiatives that ensure capacity throughout the supply chain can meet projected demand.

This role is essential in designing and implementing forecasting and capacity management improvements that make the exports network more efficient so it can scale with our aggressive growth.

The role will involve understanding the physical and virtual transportation processes from customer order fulfillment to last mile delivery. You will own developing business plans and will drive automation in the planning management process. You will lead weekly, monthly, and quarterly operational planning cycles with cross-functional stakeholders.

You will use your understanding of operational processes, data analysis, and business goals to identify specific opportunities to improve transportation costs, speed, and capacity, through topline and granular forecast improvements.

The ability to effectively balance the roadmap of various projects with the day-to-day management of the S&OP process and resolution of network defects is critical.

This role requires an analytical mindset with an ability to influence across business functions, and manage stakeholders' expectations effectively. This position will work in a fast-paced, deadline driven environment and will work with multiple business and technical teams.

Key job responsibilities

  • Prioritize and balance multiple highlevel projects and process improvements that seek to improve network capacity and forecast accuracy
  • Define, prioritize and track progress of key milestones towards achieving your vision and strategic goals
  • Develop action items and manage through obstacles to achieve your objectives
  • Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership
  • Drive cadence and content of program updates and provide inputs on several strategic, business, and operational reviews
  • Collaborate with other business, operational, and technical teams to influence strategic decisions
  • Work with internal stakeholders to identify opportunities, and then effectively communicate the solutions, costs, and business case for addressing them
  • Track key metrics to monitor network health and partner with analysts to automate data reporting
About the team
Global Logistics team values an inclusive culture and strives to hire diverse talent. We believe in an autonomous/ownership driven work practices driving harmony in professional and personal lives.

Luxembourg, LUX

  • Master's degree in business, engineering, operations, supply chain, transportation logistics
  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules


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