Freight Forwarder Assistant

il y a 2 semaines


Luxembourg, Luxembourg DSV Air Services Luxembourg Temps plein

Acting as an interface between Customer, subcontractors, and (not limited to) DSV warehouses & offices related to Air Freight, warehousing/handling, billing/invoicing.


  • Ensures operational excellence and customer satisfaction (internal & external) by following security requirements and SOP's in place.
  • Manage all incidents for all destinations (Air Import & Air Export)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respect the security rules according to the QHSE compliance.
  • Monitor if cargo ready for carriage.
  • Ensure all Handling activity (Air Import / Air Export and allotments optimization if possible).
  • Guiding the Handling Agent in all Air Export-Import Loading/unloading processes
  • Insure the correct handling for all special cargo/requirements according to customer's SOPs
(E.G,HVC ,AVI, Global account, Temp control, Envirotainer)

in accordance with the SOP Implemented on our Management System / teams Instruction folder.

  • Escalate Problems/Priority setting/irregularities between DSV Branches / subcontractors (RFS, Handling Luxair Ground Handling Agent) to the Duty supervisors in charge or involved parties. Initiate corrective actions if possible.
  • Ensure GDPcompliance. Maintain the standards of GDP (Good distribution Practice) in LUX GTW in close cooperation with the LUX GTW Healthcare Representative.
  • Checking/Splitting all documentations and updating/prealerting the required parties.
  • Manage a timely departure of all DSV activities and insure a timely hand over of cargo and documentations to the carrier as per cargo 2000 rules.
  • Support the training of new staff.
  • Ensure operation excellence, and Customer satisfaction.
  • Incident handling. Notify & report any incident to involved party.
  • Ensure customer satisfaction & retention.
  • Invoicing following SOP's & agreed rates.
  • Handles & monitors irregularities and claims.

OTHER DUTIES

  • Supporting warehouse activities when required.

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

Ability to communicate openly and confidently.

working on shift

  • Ability to work within a team with diverse leadership and technical skills.
  • Ability to influence and convince others in a way that results in acceptance and agreement.
  • Ability to shape conversations to ensure focus and understanding.
  • Effective listening
  • Willingness to engage in constructive confrontation.
  • Ability to clearly and concisely present both written and/or oral information
  • High priority for teamwork

Computer Skills

Language Skills
English (mandatory - medium or high level)

  • French and/or German appreciated (advantage)
Work Remotely

  • No

Job Types:
Full-time, Temporary

Contract length: 6 months

Ability to commute/relocate:

  • Luxembourg: Reliably commute or planning to relocate before starting work (preferred)

Language:

  • English, and French (preferred)

Shift availability:

  • Overnight Shift (preferred)
  • Night Shift (preferred)
  • Day Shift (preferred)

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