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Business Support Intern
il y a 1 semaine
Business Support Intern - Retail Banking (M/F)
Afin de supporter notre croissance continue dans le segment « Corporate» du Retail Banking nous recherchons un(e) stagiaire Business Support (M/F). Ce poste est à pourvoir à partir de mi-juin 2023 et pour une durée de 6 mois.
Votre Mission:
- En tant que stagiaire Business Support (M/F), vous découvrez la vision bancaire de l'activité de Business Banking au Grand-Duché de Luxembourg. Vos missions principales consistent à:
- Assurer un accueil physique et téléphonique de qualité à toute la clientèle du Desk
- Participer activement au développement commercial du desk (détecter les sales-leads, développer le cross-selling de produits convenience ) et répondre aux attentes des clients
- Assurer la bonne exécution de toutes les tâches administratives et/ou opérationnelles nécessaires au bon fonctionnement du Desk
- Apporter un soutien « day to day banking » à l'équipe
- Assurer la prise en charge des questions de clients sur leurs opérations courantes ou sur les produits de la banque
- Veiller à la bonne exécution des instructions en vue d'un service de qualité optimale
- Veiller à la bonne exécution de différentes tâches administratives et middle office liées au Retail Banking, pour le Business Guided Banking
- Donner des informations de base sur les autres produits et services proposés par le Retail, notamment en matière de produits Daily Banking & Payments
- Etre promoteur de la digitalisation auprès des clients et être capable de les éduquer à l'utilisation de ces outils
- Assurer le suivi administratif et l'encodage des demandes d'ouvertures de comptes pour le Business Guided Banking
- Contacter régulièrement des clients afin de collecter la documentation nécessaire
- Veiller au respect des lois, règles et règlementations en vigueur (KYC, MIFID, etc.)
Votre profil:
Connaissances et expériences:
- Bac+4/5 à orientation économique ou financière
- Une première expérience dans le secteur financier sera considérée comme un atout
- Compétences:
- Aisance relationnelle et sens commercial
- Réel intérêt pour le monde des institutions financières et des entreprises
- Autonomie et proactivité
- Maîtrise des outils informatiques et bureautiques, en particulier Word, Excel, Outlook, Internet et PowerPoint
- Langues:
- La connaissance orale et écrite du français et de l'anglais est indispensable
- La maîtrise de toute autre langue communautaire (luxembourgeois, néerlandais, allemand ) sera considérée comme un atout
Votre environnement de travail:
Avec plus de 900 employés au Grand-Duché et grâce à la combinaison de notre présence locale et de la force d'une multinationale robuste comme ING, nous offrons à nos clients particuliers et professionnels une large gamme de solutions par le canal de leur choix.
ING est une banque mondiale avec une base européenne solide employés servent environ 38,4 millions de clients, entreprises et institutions financières dans plus de 40 pays. Opérant au Grand-Duché de Luxembourg depuis 1960 en tant que banque universelle et accessible, nos produits comprennent l'épargne, les paiements, les investissements, les prêts et les hypothèques pour les clients de la banque de détail et de la banque privée, que nous servons sévèrement en ligne et via notre réseau d'agences. Pour nos clients de la banque de gros, nous fournissons des prêts, de la finance durable, des services de paiement et de gestion de trésorerie et des services de fonds.
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