Head of Client Services

il y a 1 semaine

Luxembourg, Luxembourg Venture search Temps plein
Head of Client Service Group - Luxembourg


Venture Search is partnered with an esteemed international fund distributor headquartered in Luxembourg, dedicated to delivering exceptional financial services to their global client base.

They are seeking a dynamic and experienced professional to lead their Client Service Group.


As the Head of the Client Service Group, you will play a pivotal role in ensuring the highest standards of client satisfaction and service delivery.

Your primary responsibility will be to oversee and lead the Client Service team, fostering a customer-centric culture and driving operational efficiency.


Responsibilities:

  • Support of sales partners and guarantee of professional and successoriented partner services in the back office
  • Management and implementation of customer development and loyalty campaigns
  • Responsible for managing the processing of customer inquiries in the aftersales process
  • Direct contact person for Relationship Management
  • Aftersales Relationship Management
  • Creation of meaningful reports and dashboards to review activities and identify optimization potentials
  • Continuous activity controlling to increase efficiency
  • Preparation and updating of customer documentation including presentations and information materials. Ensuring the quality and timeliness of all documentation to best meet customer requests and requirements
  • Conduct market analysis, product performance assessments, and competitor analysis to identify market opportunities
  • Planning, organization and execution of events
  • Ensuring smooth event execution and customer satisfaction

Qualifications:

  • Fluency in English and German (written and spoken).
  • Bachelor's degree in Finance, Business, or a related field.
  • 5+ years' experience in a client service management role within the financial services/insurance industry. A CFA holder is preferred, but is not essential.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with a focus on continuous improvement.
  • Indepth knowledge of fund distribution and investment products is a plus.

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