Service Manager

il y a 2 semaines


Luxembourg, Luxembourg BlackRidge Group Temps plein
**Job Information**:
Work Experience
- 5+ years

Industry
- Engineering

Contact Number

Salary
- 0

City
- Luxembourg

Country
- Luxembourg

Province
- Luxembourg (fr)

Postal Code
- L-1116

**BlackRidge Group recrute un SERVICE MANAGER spécialisé en Chariot élévateur pour l'un de ses clients historiques au Luxembourg.**

***

**Votre profil**:

- Vous souhaitez apporter votre technicité au service de la manutention et au contact du client ;
- Une très bonne connaissance en manutention, spécialisé chariot élévateur ;

- Vous recherchez à gagner de nouvelles responsabilités avec l'animation d'une petite équipe ;
- Profil expérimenté 5 et + ;
- Une bonne connaissance en anglais, l'allemand serait un atout ;

**Support / gestion d'équipe TDS**
- Fournir les informations supplémentaires nécessaire pour les techniciens pour effectuer l'intervention localisation, fournisseur pour des pièces à organiers, outillage spéciale, contact inspecteur Luxcontrol, numéro P/ pour enlèvement de pièces, etc.) ;
- Support TDS par téléphone ou Visio ;
- Recherche ou demande de pièces si les techniciens ne trouvent pas ;
- Planifier les interventions ;
- Suivi des machines leasing et sous contrat de maintenance ;
- Changement dernière minute du planning (machine pas disponible, travaux qui prennent plus de temps, dépannages, etc.) ;
- Introduction et vérification de nouvelles règles ou procédures ;
- Retour au technicien concernant des points à améliorer vu dans les rapports ;
- Retour sur la qualité des rapports ;
- Validation des congés des TDS ;
- Organiser des réunions internes régulières avec les TDS ;
- Organisation de formations ;
- Faire des petites formations (technique, nouveaux procès internes, nouvelles réglementations (ITM) ;
- Suivi des camionnettes ;
- Suivi de l'équipement des techniciens ;
- Suivi des EPI ;
- Vérification de la propreté des camionnettes et atelier ;

**DEVIS (Création et suivi)**
- Pour la vente de pièces, entretiens, réparations. Les ventes de machines sont plutôt gérées par le commercial ;
- Consulter les rapports d'intervention (base d'une réparation) ;
- Recherche de pièces (fait par les TDS en cas de réparation) ;
- Estimation de temps d'intervention (fait par les TDS en cas de réparation) ;
- Rédaction, envoi et relance des devis (S/ en Odoo) ;
- Demande de prix chez nos fournisseurs (P/ en Odoo) et commande de pièces ;
- Création d'article dans la base de données (si nouveau) ;
- Réception des pièces en Odoo ;
- S'assurer que les dossiers ont été facturés ;

**Interventions directes (à voir, estimatif 25% du temps)**
- Fait des dépannages en cas de non-disponibilité des techniciens ;
- Intervient si nécessaire (livraison) ;
- Réception de pièces et de machines livrées ;

**ÉCHANGE INTERNE Bureau**
- Participer à des réunions internes ;
- Revue des interventions à suivre (=avec problèmes) ;
- Transfer de demandes clients (dépend du sujet) ;
- Planification des arrivées des nouvelles machines ;
- Infos des techniciens vers le bureau ;
- Elaborer les procédures internes ;
- Points divers RH ;
- Support pour la création de devis (vente, service ou contrat d'entretien) ;
- Support technique pour le commercial. ;
- Information si une vente peut être facturée ;
- Support à la facturation concernant des question de rapports ;
- Échange avec le client (prise de rdv, discussion de devis, en cas de problèmes. ;

**ÉCHANGE EXTERNE Fournisseurs et clients**
- Entamer les questions clients en cas de dépannages, demande de réparation ou entretiens ;
- Echange concernant les pièces, questions techniques, livraison etc. avec les fournisseurs ;

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