Service Manager
il y a 2 semaines
CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience.
CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology work for our clients and deliver real business value.
CTG Luxembourg PSF has more than 25 years' service in the Luxembourg market, and the company's continued success can be attributed to its dedicated employees.
On a daily basis, the company strives to have a stronger relationship with these employees and provide them with a great work environment.
CTG's Human Resources policy has always included a dedicated career management team, which ensures a strong link between the company and its consultants.
CTG Luxembourg PSF is one of the only companies in Luxembourg repeatedly recognized as "Bestworkplace "
As a CTG team member, you will help to deliver high-value, industry-specific IT services with clear alignment on our client's goals and metrics for each project.
In Luxembourg, we offer career opportunities in:
Infrastructure
Support
Softawre development
Testing
Financial services (business analysis...)
Compliance
CTG offers our team members competitive compensation and benefits packages, and provides many training opportunities for our employees - from computer-based training to a training program for different certifications.
At CTG, we also know that connections make us stronger - both connecting to your clients to create and deliver the right IT services, and connecting with your colleagues to create a positive work environment.
We are currently hiring a Service Manager for our internal services.
As Service Manager you will define and implement ITSM guidelines for service level management, governance structure and processes, dispute resolutions and overall change management.
Define, document, agree, monitor, measure, report and review the level of IT services provided
Ensure that specific and measurable targets are developed for all IT services
Liaise with internal teams to insure that the right tools are in place to track and measure relevant KPI's
Monitor service performance against SLAs
Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so
Designing SLA frameworks and document templates
Determine, document and agree requirements for new services
Review and revise underpinning agreements and service scope (Liaise with Pre-Sales team and partners)
Report customer satisfaction to internal teams and foster a "lessons-learned" culture
Produce service reports (routine or exception) and participate in Service Review Meetings with Customer
Conduct service reviews and instigate improvements within an overall SIP
Actively support coordination of Change Management (operational and in scope of agreement).
Actively support coordination with the implementation of updated/new ITSM Processes and Tools
Monitor and improve customer satisfaction with the quality of service delivered
Motivate the employees involved in the service delivery. Help them thrive in a challenging work environment.
Understanding the full scope of the Service Level Management process.
Ensuring that all your co-workers in projects understand and follow all procedures they are involved with.
Profile:
Capability to build a relationship with the customer representatives.
Capability to translate the business requirements provided by the customer representatives into SLR for the service owners.
Capability to negotiate service level agreements.
Capability to produce reports on the actual level of service provided.
Excellent verbal and written communication skills.
Service-oriented attitude.
Good understanding of the service management processes. ITIL certified.
Detailed understanding of the Service Level Management procedures.
Capability to use the tools provided to fulfill the role of service level manager. Actively participate in improving the tools
French (Fluent)
English (Good level) - German is a strong asset
Offer:
An attractive salary package with or without a company car
A 13th month at the end of the year or each month
Meal Vouchers or financial compensation
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks,...)
Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,..
Within the framework of our PSF certifi
-
Relationship Manager Depositary Services
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinRelationship Manager Depositary Services / Depositary OfficerIntertrust Luxembourg40h/weekHybridYour role:AIFMD Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; Monitor and reconcile cash that flows in and out of the investment...
-
Senior Relationship Manager Consolidation Services
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we.Senior Associate Consolidation Services(Senior Relationship Manager Consolidation Services)Corporate Legal ServicesLuxembourg**HybridWhat you'll do for us Prepare IFRS or Lux GAAP (consolidated) annual accounts, reporting and other deliverables Prepare, review and analyze intercompany account...
-
Senior Manager Legal and Corporate Services
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinSenior Manager legal & Corporate ServicesIntertrust Luxembourg40h/week**HybridAs a Senior Manager Legal & Corporate Services at Intertrust you have the opportunity to lead a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and managing a broad...
-
Director, Executive Compensation Services
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinDirectorDepartment: Executive Compensation ServicesVacancy Type: PermanentLocation: Western EuropeAt CSC, we provide practical, cutting-edge solutions for running our clients' employee incentive programmes for maximum impact. We provide a broad range of incentive plan services tailored to our clients' needs. This includes employee benefit trusts and other...
-
Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinManager Legal & CorporateDepartment: Corporate Services**Vacancy type: PermanentThe positionAs a Manager Legal & Corporate, you play a critical role in the success of our business.Your typical day will see you working on a wide range of diverse and dynamic projects, including: Working closely with our clients to structure their lease, finance,...
-
Risk Analyst, Aifm Services
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinRisk Analyst, AIFM ServicesLuxembourg40 hours per weekHybrid/On-SiteThis is a great opportunity to join a fast-growing AIFM and contribute actively to its development and evolution. The Risk Analyst will support the Risk Manager in implementing the risk management policies and procedures of the AIFM.Some of the things you'll be doing:Perform risk assessment...
-
Relationship Manager Accounting
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we.Relationship Manager AccountingCorporate and Legal SolutionsLuxembourgMonday to Friday (40 hours per week)**HybridAs Relationship Manager Accounting at Intertrust you will have the opportunity to learn from industry leaders in trust and corporate management services. Your typical day will see you working...
-
Senior Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinSenior Relationship Manager Legal & CorporateLuxembourgCorporate ServicesPermanent**HybridAs a Senior Relationship Manager Legal & Corporate at Intertrust you will have the opportunity to work and collaborate with industry leaders in trust and corporate management services. You will be responsible for a diverse range of administrative and financial...
-
Senior Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinSenior Relationship Manager Legal & CorporateLuxembourgCorporate ServicesPermanentHybridAs a Senior Relationship Manager Legal & Corporate at Intertrust you will have the opportunity to work and collaborate with industry leaders in trust and corporate management services. You will be responsible for a diverse range of administrative and financial...
-
Service Manager
il y a 2 semaines
Luxembourg, Luxembourg BIL Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinReady to change how business gets done? So are we.Relationship Manager Legal & CorporateCorporate and Legal SolutionsLuxembourgMonday to Friday (40 hours per week)HybridAs a Relationship Manager Legal & Corporate, you play a critical role in the success of our business. Your typical day will see you working on a wide range of diverse and dynamic...
-
Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we.Relationship Manager Legal & CorporateCorporate and Legal SolutionsLuxembourgMonday to Friday (40 hours per week)**HybridAs a Relationship Manager Legal & Corporate, you play a critical role in the success of our business. Your typical day will see you working on a wide range of diverse and dynamic...
-
Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinReady to change how business gets done? So are we.Relationship Manager Legal & CorporateCorporate Legal SolutionsLuxembourgMonday to Friday (40 hours per week)**HybridSome of the things you'll be doingAs a Relationship Manager Legal & Corporate, you play a critical role in the success of our business.Your typical day will see you working on a wide range of...
-
Service Manager
il y a 2 semaines
Luxembourg, Luxembourg Banque Internationale à Luxembourg Temps pleinBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent NegotiableFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate...
-
Service Manager
il y a 2 semaines
Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Service Manager
il y a 2 semaines
Luxembourg, Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...
-
Services Contract Manager
il y a 2 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinThe EIB, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate (GCS), Buildings and Logistics Department (BLD), Facilities & Mobility Services Division (FMS), Facilities Services Unit (SEV) at its headquarters in Luxembourg, a (Senior) Services Contract Manager.This is a full- time position at grade 5/6 for which the...
-
Senior Relationship Manager Legal
il y a 2 semaines
Luxembourg, Luxembourg CSC (Corporation Service Company) Temps pleinReady to change how business gets done? So are we.Senior Relationship Manager Legal & CorporateCorporate Legal SolutionsLuxembourgMonday to Friday (40 hours per week)**HybridSome of the things you'll be doingAs a Senior Relationship Manager Legal & Corporate, you play a critical role in the success of our business.Your typical day will see you working on a...
-
Service Management Analyst
il y a 2 semaines
Luxembourg, Luxembourg Cargolux Temps pleinTASK RESPONSIBILITIES:As a Service Management Analyst, you will play a pivotal role in ensuring the efficiency, effectiveness, and quality of our service delivery processes. You will be responsible for analyzing, designing, implementing, and maintaining service management processes and systems to support our organization's objectives. This role requires a...
-
Service Contract Manager
il y a 2 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinThis position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.The EIB, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate (GCS), Buildings and...
