Service Manager

il y a 2 semaines


Luxembourg, Luxembourg CTG IT Solutions Temps plein
CTG is an international IT solutions and services company, back over 50 years of experience.

CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.

We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management.

No fewer than 27 nationalities share their expertise and learn from each other.

Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified "Best Workplace in 2021", we advocate multiculturalism, regular monitoring and open communication.

Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent


CTG IT Solutions is currently growing and we are looking for a Service Manager to strengthen our teams in Luxembourg.

Your Missions

You ensure user satisfaction by implementing necessary communication with the client and the technical team

You assist technical meetings and make the follow up with the service provider

You help technical teams to reach their targets

You plan, execute and deliver support projects

You elaborate the resource planning, follow-up of staff activities

You evaluate risk and provide problem analysis

You create reports

Your Profile

You are able to speak and write fluently at least English and French

You are experienced and have already worked in a similar position for at least 6 years

You hold a Master's degree in IT

Excellent knowledge of technical environments is an asset, the teams to be supervised have in the scope of activities these areas: DBA (oracle 11/12/19), Middleware (Weblogic, Tomcat) Linux (Oracle Linux 6/8 and Red Hat), VMware (VROPS), Storage-Backup (ISILON), SCCM, Windows server, Network LAN (Alcatel), network security (Firewall Palo Alto, Checkpoint, Panorama), VOIP (Cisco, Webex)

You are a team player who likes to work in an international environment

Our Offer

An individual career development plan and a dedicated training program

A competitive salary package with or without a company car

5 additional vacation days

Extra-legal benefits (daily allowances, PC plan,...)

Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events

Please note that a criminal record will be asked for this position.

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