Client Service Assistant Manager
il y a 2 semaines
Client Service Assistant Manager - Alternative Investment Funds (M/F/D):
Pandoo Administration is looking for an individual to become a Client Service Assistant Manager who will be part of the Client Service Management team and will interact with internal and external professionals.
You will oversee a range of administrative and relationship responsibilities for a number of alternative investments funds clients.You will report to the Director of the Client Service Management team and will contribute to the development of strategic client relationships.
Your responsibilities
- provide outstanding customer service and ensure the operational teams do the same;
- act as the primary point of escalation for client related demands and proactively manage the follow-up process;
- coordinate internal contacts and workflow to ensure client requests and service level are met;
- be responsible for establishing and maintaining funds governance tools such as Operating Memorandums and KPIs amongst others;
- support client transition from the onboarding to the day-to-day operations;
- actively participate in cross business lines and client projects;
- support and assist during the sales process;
- support, organize and lead client calls and meetings.
Your profile
- You have a degree in business, finance, law or economics;
- You have at least 5 years of experience within the alternative fund industry;
- Preferably, you have gained client service experience in a previous position;
- You have a strong desire to deliver high quality client service;
- You have strong interpersonal skills, a positive and cando attitude;
- You have strong organizational skills; good presentation and excellent communication skills (verbal and written);
- You are solutionoriented;
- You are fluent in English and German;
- You are a real team player and have a collaborative mindset.
Our services for you
- Unlimited employment contract with flexible working hours and good work life balance;
- Competitive salary package;
- Annual leave above legal minimum;
- Space for individual responsibility and initiative;
- Regular, individually tailored opportunities for continuing professional development
- Diverse working environment in a central location
- Friendly and dynamic team with flat hierarchies and a familylike atmosphere
- Attractive social benefits: lunch vouchers, pension plan, sports allowance & referral program
- Variety of team events
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