IT Service Desk Team Leader
il y a 4 semaines
Landewyck, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.
We are looking for a Service Desk Team Leader to coordinate three activities :
Your responsibilities:
- Provide 1st level support
- Set-up and registration of IT material
- Collaborating with other IT teams to resolve complex issues
- When necessary, escalate incidents to second-level support teams
- Follow up major incidents, ensure an appropriate communication plan is in place
- Prioritize 1st level tickets, delegate tasks and set deadlines
- Ensure the quality of services provided by the team
- Monitor respect of SLA and report on metrics
- Create and maintain accurate knowledgebase documentation
- Participating in the development and implementation of IT policies and procedures
- Providing training and support to end-users on the use of hardware and software
- Keeping up to date with the latest developments in IT and cybersecurity
Your skills:
- Sense of priority
- Pragmatic/Transcription: translate technical language into customer-orientated language
- Able to analyse and make report and provide solutions
- Communication
- Curious
- Integrity
- Fostering teamwork
Your Profile:
- Diploma: CATP/DUG in informatics
- At least 10 years’ experience in a similar position
- Strong customer service orientation
- Be able to work under minimum supervision
- Have excellent analytical, problem solving and resource-management skills
- Knowledge of ITIL, incident, problem and change management
- Experience on Office 365 support
- Experience on managing an ITSM ideally GLPI
- Fluent in English, French or German will be considered as an asset
Our offer:
- A permanent contract, 40 hours per week (full time)
- Flexible working hours from Monday to Friday
- Ongoing training
- Company restaurant and lunch vouchers
- Free parking
- Place of work: Fridhaff/ Erpeldange-sur-Sûre
All applications will be treated in the strictest confidence.
In the context of recruitment, criminal record no. 3 will be requested.
Do you recognize yourself in this description and do you want to know more about us? Then apply through Moovijob.com The Landewyck adventure starts now
-
Service Desk Team Leader
il y a 4 semaines
Fridhaff/ Erpeldange-sur-Sûre, Luxembourg Heintz van Landewyck S.à r.l. Temps pleinLandewyck, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide. We are looking for a Service Desk Team Leader to coordinate three activities : Your responsibility : Provide...
-
Service Desk Agent
il y a 2 jours
Esch-sur-Alzette, Luxembourg Sopra Steria Temps plein**Company Description** A positive future for all - that’s what we at **Sopra Steria** work towards. With over 56.000 colleagues in 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change. That’s why it’s people that are at the...
-
Junior Manager, Leaf
il y a 4 semaines
Erpeldange-sur-Sure, Luxembourg Landewyck Temps pleinJunior Manager, Leaf & Product Development (m/f/d)Landewyck, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of Consumers worldwide.Within our Leaf & Blending service, the Junior Manager, Leaf &...
-
Team Leader
Il y a 3 mois
Esch-sur-Alzette, Luxembourg Groupe Morgan Services - Esch sur Alzette Temps pleinMORGAN SERVICES ESCH recherche pour l’un de ses clients des: TEAM LEADER / Electricité HVAC (H/F) Missions: - Aide à la gestion des techniciens de l’équipe - Participation à la définition des moyens humains et matériels nécessaires à l’exécution des prestations - Vérification de la qualité de la maintenance et du respect des plannings des...
-
Team Leader Cloud
il y a 2 semaines
Esch-sur-Alzette, Luxembourg Gentis Temps pleinMon client est un fournisseur de premier plan de services IT gérés, spécialisés dans le Cloud, la Connectivité, la Cybersécurité/Résilience. Chez mon client, l'innovation et la qualité de service sont au cœur de ce que nous faisons. Notre équipe de professionnels dévoués s'engage à répondre aux besoins évolutifs de nos clients grâce à une...
-
Team leader
Il y a 3 mois
Luxembourg, Esch-sur-Alzette Université du Luxembourg Temps pleinThe University | About us...The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. The University was founded in 2003 and counts more than 6,700 students and more than 2,000 employees from around the world. The University's faculties and interdisciplinary centres focus on research...
-
Security Chapter Lead
il y a 4 jours
Esch-sur-Alzette, Luxembourg Sopra Steria Temps plein**Company Description** Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results. Our commitment to...
-
IT Helpdesk
Il y a 2 mois
Esch-sur-Alzette, Luxembourg Greenfield S.à r.l. Temps pleinOur client is a prestigious, family-run industrial group with over 150 years of history and a strong presence in Luxembourg, supported by more than 500 professionals. They are renowned for their comprehensive control over all energy and transport solutions, they proudly stand as a carbon-negative, environmentally focused organisation. Our exclusive mandate...
-
International Partnerships Team Coordinator
il y a 2 semaines
Luxembourg, Esch-sur-Alzette Université du Luxembourg Temps pleinAbout usThe University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...
-
Consultant Fonctionnels ERP
Il y a 4 mois
Esch-sur-Alzette, Luxembourg Carro RH Temps pleinCARRO RH rechercher pour l'un de ses clients, un **Consultant fonctionnel ERP **parlant **Français & Anglais.** **Vos principales responsabilités**: - Prise en charge des déclarations d’incidents et des suggestions d’amélioration de nos utilisateurs - Assurer la gestion et le suivi des incidents et le transférer entre les différents services -...
-
Finops Practice Leader
il y a 2 jours
Esch-sur-Alzette, Luxembourg Sopra Steria Temps plein**Company Description** Sopra Steria is Europe’s leading digital solutions provider, with over 56,000 employees in 30 countries. People drive the change we need to see, so we put people at the heart of everything we do. With our focus on holistic solutions, expertise across business areas, independence and teamwork, we’re powering Europe’s digital...
-
Coordinateur du service à la clientèle
Il y a 4 mois
Esch-sur-Alzette, Luxembourg ENCEVO S.A. Temps pleinDépartement : Sales | Lieu : Esch-sur-Alzette | Contrat : CDI | Demande d'emploi N°18745 Vos tâches Organisation du service Vous consolidez la coordination avec les chefs d'équipe afin d'établir et d'optimiser une planification efficace des ressources Vous surveillez et examinez les activités commerciales et les demandes des clients en...
-
Senior Project Manager
il y a 2 jours
Esch-sur-Alzette, Luxembourg Sopra Steria Temps plein**Company Description** Sopra Steria is Europe’s leading digital solutions provider, with over 56,000 employees in 30 countries. People drive the change we need to see, so we put people at the heart of everything we do. With our focus on holistic solutions, expertise across business areas, independence and teamwork, we’re powering Europe’s digital...
-
International Relations Mobility Team Coordinator
Il y a 2 mois
Luxembourg, Esch-sur-Alzette Université du Luxembourg Temps pleinAbout usThe University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...
-
Project Leader
Il y a 4 mois
Esch-sur-Alzette, Luxembourg Groupe Morgan Services - Esch sur Alzette Temps pleinL'agence GROUPE MORGAN SERVICES ESCH recherche un(e): **PROJECT LEADER (H/F)** - Vous êtes l'interlocuteur privilégié du client - Piloter les équipes sur site - Assurer un support technique direct sur les chantiers - Accompagner les équipes de montage et les équipes technique - Assurer la coordination des sous-traitants engagés sur le projet -...
-
Purchaser (m/f/d)
il y a 4 semaines
Erpeldange-sur-Sûre, Luxembourg Heintz van Landewyck S.à r.l. Temps pleinPurchasing Department team is responsible to provide the purchased goods at the right time, with the good quality and at the good price. Would you like to join the team as Purchaser? Your Mission: Prepare and participate to the supplier negotiation meeting (E.g. good work preparation and market analyse). Implement the negotiated contracts (E.g. Ensure...
-
Clinical Affairs Scientist
Il y a 3 mois
Esch-sur-Alzette, Luxembourg Siemens Healthineers Temps pleinDo you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Moves Advisor
il y a 1 mois
Esch-sur-Alzette, Luxembourg Sirva Temps pleinWe have a great job opportunity for a Moves Advisor to join our Allied Moving Services Team in Luxembourg **Role Overview** As a Moves Advisor, you initialize and manage relationships with customers. You serve as their point of contact and lead from initial outreach through the making of the final purchase. You participate in the rate requests that we...
-
Account Manager
il y a 1 mois
Esch-sur-Alzette, Luxembourg Sirva Temps pleinWe have a great job opportunity for an Account Manager to join our Allied Moving Services Team in Luxembourg **Role Overview** As an Account Manager, you initialize and manage relationships with customers. You serve as their point of contact and lead from initial outreach through the making of the final purchase. You participate in the rate requests that...
-
Customer Success Manager
Il y a 4 mois
Esch-sur-Alzette, Luxembourg FE fundinfo Temps pleinFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. **Operations** **at FE fundinfo** Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver...