Service Desk Operator
il y a 4 semaines
SOGETI is looking for a Service Desk Operator to join our company.
You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.
Your challenge:
- Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent;
- Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes;
- Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them;
- Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups;
- Record and update information in knowledge database;
- Monitoring progress of incident resolution relative to the appropriate SLA;
- Keeping customers informed on incident status and progress;
- Managing the incident life-cycle, including closure and verification;
- Closing incidents and confirmation with the customer;
- Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This included meeting annual personal development goals.
Qualification:
- Very good skills in Microsoft office applications;
- ITIL V4 Foundation Certification would be an asset;
- Positive can-do attitude with a mature and professional approach;
- Well-organized, meticulous and dedicates to details;
- Excellent verbal communication and customer service skills;
- Fluent in English and French.
Education:
At least 1 year of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
* A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications).
-
Service Desk Operator
il y a 6 jours
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Operator
il y a 3 semaines
Luxembourg, Luxembourg Sogeti, part of Capgemini Temps pleinSOGETI is looking for a Service Desk Operator to join our company. You will be part of a team which interact with other team-members from SOGETI, in a multiculturalenvironment . You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.Your challenge:Receiving calls and emails, first-line...
-
Technicien Service Desk
il y a 7 jours
Luxembourg Europ IT Services Temps pleinEurop-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...
-
Service Desk Consultant
il y a 7 jours
Luxembourg CONVOTIS GmbH Temps plein**Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...
-
Technicien/ne Service-desk Expérimenté/e
il y a 4 semaines
Luxembourg Spring Professional Temps plein**Employment Type** - Full Time **Category** - IT **External Reference** - A1H6M000008SM5XQAE **Location** - Luxembourg **Client Description**: Nous recrutons, pour un de nos clients, un/e Technicien/ne Service-Desk expérimenté/e, pour une mission de plusieurs mois débutant courant mai 2023. Spring Professional | LHH Recruitment Solutions propose des...
-
Service Desk Agent
il y a 3 semaines
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Support & Service Desk Agent L1-l2
il y a 4 semaines
Luxembourg LHH Temps pleinUn de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...
-
Helpdesk Operator
il y a 4 semaines
Luxembourg Uni Systems Temps pleinThe Helpdesk operator will act as the first point of contact for all requests and support issues related to IT, Security and Corporate service and will report to the responsible Head of Unit. - Act as a first point of contact for all technical support issues; - Ensure the installation, conduct computer diagnostics to determine nature of problems, provide...
-
Desk Expérimenté/e
il y a 4 semaines
Luxembourg Spring Professional Luxembourg | LHH Temps plein**Client Description**: Nous recrutons, pour un de nos clients, un/e Technicien/ne Service-Desk expérimenté/e, pour une mission de plusieurs mois débutant courant mai 2023. Spring Professional | LHH Recruitment Solutions propose des solutions RH complètes sous une marque unique. Nous sommes spécialisés dans l'emploi de middle managers et...
-
Agent Call Center
il y a 7 jours
Luxembourg SOFITEX Temps pleinDescription de l'entreprise Sofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité. Description de...
-
Agent Service Desk
il y a 6 jours
Luxembourg ARHS Cube Temps plein**Description du poste** ARHS Cube est à la recherche d'un **Agent Service Desk** **(_h/f_)** **pour fournir une assistance technique rapide et efficace sur les systèmes informatiques. Vous répondrez aux questions d'ordre de problèmes techniques et offrirez des conseils pour les résoudre. **Vos responsabilités**: - Effectuer le dépannage à distance...
-
Helpdesk Operator
il y a 1 mois
Luxembourg ARHS Hellas Temps pleinCompany Description Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services. We are composed of 16 entities across 8...
-
Warehouse Operator
il y a 4 semaines
Luxembourg Adecco Temps pleinWe are looking for an organized warehouse operator for our client in Kayl to handle the reception, shipping and storage of goods in his warehouse **Tasks**: - Arranging shipments on a daily basis for parcels - the pickup with Carrier Companies by creating labels and other requirements. - Receive the goods - counting and confirming the inventory. - Storing...
-
Agent Service Desk IT
il y a 3 semaines
Findel - Luxembourg Lux-Airport Temps pleinVotre prochaine destination professionnelle : lux-Airport - Findel – Luxembourg Vous connaissez l'aéroport en tant que passager ? Que diriez-vous d'y travailler ? La Société de l'Aéroport de Luxembourg (lux-Airport) est l'opérateur d'aérodrome responsable de l'exploitation de l'infrastructure aéroportuaire. Notre plateforme fournit, entre autres,...
-
Agent Call Center
il y a 2 semaines
Luxembourg SOFITEX TALENT RECRUITMENT Temps pleinPour l'un de nos clients situés à Luxembourg ville, Sofitex Talent recherche pour un démarrage rapide deux: Agent Call Center - Service Desk multilingue lux-fr-all-angl (H/F) Mission : Répondre aux appels téléphoniques des clients Répondre aux demandes de renseignement, réclamations ou besoin de support autour du projet remédiation. Proposer des...
-
Responsable Desk Csa
il y a 4 semaines
Luxembourg Société Générale Temps plein**Vos missions au quotidien**: **Mission principale**: - Management de l'équipe Client Service Advisory (CSA) - Piloter et contrôler le bon fonctionnement opérationnel du desk **Tâches et responsabilités**: - Management de l'équipe : animation de l'équipe et des réunions hebdomadaires, gestion RH (congé, télétravail, protime, évaluation...),...
-
Agent Call Center
il y a 2 semaines
Luxembourg SOFITEX TALENT RECRUITMENT Temps pleinÀ propos de nous Sofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité. Mission Pour l'un de nos...
-
Agent Call Center
il y a 2 semaines
Luxembourg Sofitex Talent Recruitment Temps pleinLE POSTE :Pour l'un de nos clients situés à Luxembourg ville, Sofitex Talent recherche pour un démarrage rapide deux:Agent Call Center - Service Desk multilingue lux-fr-all-angl (H/F)Mission :Répondre aux appels téléphoniques des clients Répondre aux demandes de renseignement, réclamations ou besoin de support autour du projet remédiation.Proposer...
-
Fleet Operator
il y a 4 semaines
Luxembourg Petit Forestier Temps pleinNotre groupe: PETIT FORESTIER est le leader de la location de matériel frigorifique en Europe. Créé en 1907, notre histoire familiale nous confère une singularité sur le marché ; Nous sommes en constante progression: - 900 millions d’euros de Chiffre d’Affaires, - 5 000 collaborateurs, - 300 sites à travers 20 pays. Nous nous sommes construits...
-
Kyc Officer
il y a 7 jours
Luxembourg CANDRIAM Temps pleinPosition description **Business unit**: - Sales and Distribution - Compliance **Job title**: - KYC Officer - Sales desk F/M **Contract type**: - Permanent **Candriam Group Presentation**: - Candriam is a global multi-specialist asset manager and a recognized pioneer and leader in sustainable investment. For more than 25 years, Candriam has offered...
