Senior Incident Manager

Il y a 1 semaine

Postuler

Luxembourg, Ville de Luxembourg Nicoll Curtin Temps plein

We are looking for Senior Consultant – Incident Management & Application Monitoring Specialist to join our client in Luxembourg.

Contract: until 31.01.2027

Key Responsibilities

Own the end-to-end incident management process (ITIL v3/v4), including major incident coordination, escalation, root cause analysis, and post-incident reviews.
Improve incident reporting, executive communication, and service health dashboards for business stakeholders.
Reduce recurring incidents by integrating incident, problem, and change management processes.
Design and enhance end-to-end application monitoring across frontend, backend, APIs, integrations, batch jobs, and file transfers.
Implement proactive monitoring, intelligent alerting, and automated reconciliation to detect issues before they impact the business.
Configure and optimize monitoring tools such as Dynatrace, Datadog, Splunk, or AppDynamics, integrated with ServiceNow where applicable.
Drive operational improvements through trend analysis, automation, reporting, and continuous service improvement.

Required Experience

Strong experience in Incident Management and Major Incident Management within large enterprise environments.
Hands-on experience with enterprise monitoring/observability platforms (e.g. Dynatrace, Datadog, Splunk, AppDynamics).
Solid understanding of ITIL processes, SLAs/OLAs, and operational support.
Experience monitoring distributed applications, APIs, middleware, batch processing, and file-based integrations.
Proven ability to automate monitoring, reporting, and operational workflows.
Experience working in multinational organizations.

Postuler