Service/ Project Manager

Service / Project Manager

Location: Belgium (Fully Remote Possible)
Contract Type: Freelance or Permanent

Languages

• Professional working proficiency in English (mandatory) and;
• Professional working proficiency in Dutch and/or French (mandatory)

About the Role

We are looking for a Service / Project Manager to lead service delivery and project execution, ensuring the successful delivery of ICT services while managing projects, stakeholders and operational excellence through industry best practices.

You will work closely with business stakeholders, technical teams and service delivery teams to manage projects, coordinate service operations and ensure high-quality delivery throughout the entire application lifecycle.

Key Responsibilities

• Manage service delivery and ICT projects using industry best practices
• Apply ITIL and PRINCE2 methodologies to service and project management
• Manage services using ServiceNow or equivalent service management platforms
• Oversee the complete web application lifecycle from design through development, testing, deployment, release and support
• Develop work package definitions, product descriptions, Project Management Plans (PMP), RACI matrices, Gantt charts and meeting minutes
• Gather, analyse and translate ICT system requirements into project deliverables
• Support and coach employees while organizing the distribution of work
• Produce high-quality technical and functional documentation
• Manage project delivery within Scrum sprint cycles
• Develop quality management and communication plans
• Promote Agile best practices and continuous improvement across delivery teams

Required Experience & Qualifications

• Higher education degree or equivalent professional experience
• Professional experience as a Service Manager, Project Manager or similar role
• Experience in Service Management and Project Management
• Experience applying ITIL and PRINCE2 methodologies
• Experience working with ServiceNow or equivalent service management platforms
• Experience managing the complete web application lifecycle
• Experience developing Project Management Plans (PMP), work package definitions, product descriptions, RACI matrices, Gantt charts and meeting documentation
• Experience gathering and analysing ICT system requirements
• Experience supporting and coaching employees
• Experience organizing work distribution across teams
• Knowledge of software packages and programming languages
• Excellent technical writing and documentation skills
• Experience working in Scrum sprint environments
• Experience developing quality management and communication plans
• Experience with Agile development methodologies such as Scrum, Kanban, Enterprise Unified Process (EUP) or Rational Unified Process (RUP)
• Knowledge of Agile frameworks such as SAFe, DSDM, DAD or AgilePM
• Professional proficiency in English and Dutch and/or French

Technology Environment

ITIL, PRINCE2, ServiceNow, Agile, Scrum, Kanban, SAFe, DSDM, DAD, AgilePM, Enterprise Unified Process (EUP), Rational Unified Process (RUP), Microsoft Project Online (PWA), Jira, Confluence, Quality Management, Project Management, ICT Systems and Technical Documentation.

What We Are Looking For

A proactive Service / Project Manager with strong leadership, organizational and communication skills, capable of managing service delivery, coordinating complex ICT projects and ensuring successful collaboration between business and technical stakeholders.

About NTT DATA

NTT DATA is a trusted global innovator of IT and business services, helping clients transform through consulting, industry solutions, technology modernization and managed services.