Service Manager

Il y a 2 mois

Postuler

Luxembourg, Ville de Luxembourg Brayton Global Temps plein

Responsibilities

Manage the daily operations of the JustCase services and ensure service continuity.
Coordinate Service Desk activities across L1, L2 and L3 support teams.
Implement and maintain ITIL processes, including:
Incident Management
Problem Management
Change Management
Request Management
Monitor, prioritize and follow up on incidents, bugs and service requests.
Coordinate changes and support controlled software releases.
Monitor SLA and KPI performance and prepare operational reports.
Act as the operational point of contact between business stakeholders, ICT teams and suppliers.
Drive continuous service improvement initiatives.
Maintain operational documentation, procedures and service documentation.

Required Profile

1–4 years of experience in IT Support, Service Management or Service Desk environments.
Good understanding of IT Service Management principles.
Basic knowledge of ITIL processes.
Strong analytical and organizational skills.
Excellent communication and stakeholder coordination skills.
Structured, proactive and solution-oriented mindset.

Postuler