IT Governance SLA
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- Inventory & Prioritisation: Construct and maintain a master tracking inventory of operational arrangements, assessing risk levels to establish a clear prioritisation schedule.
- Gap & Compliance Analysis: Evaluate high-priority arrangements to identify missing internal controls, investigate root causes of non-compliance, and document regulatory impacts.
- Remediation Strategy & Execution: Draft structured action plans with dedicated task owners, target deadlines, and resource allocation. Drive execution by tracking resolution progress, collecting proof of completion, and verifying gap closures.
- Evidence Management & Archiving: Establish and maintain a central evidence repository, ensuring all compliance artifacts are thoroughly cross-checked, validated with relevant stakeholders, and formally approved.
- Monitoring & Reporting: Maintain real-time progress dashboards (using Excel/PowerBI) and deliver regular executive status updates outlining key project milestones, risks, and blockers.
- Project Handover & Knowledge Transfer: Prepare a comprehensive closure dossier containing final audit logs, risk exposure summaries, updated documentation, and conduct a dedicated handover session to ensure seamless operational continuity with internal teams. ###
Your Profile
- Experience & Expertise: Intermediate-level Subject Matter Expert (SME) with proven experience in IT compliance, regulatory remediation, SLA coordination, or internal control frameworks.
- Analytical & Problem-Solving
Skills:
Strong capacity to analyze complex operational workflows, perform thorough gap analyses, and propose pragmatic remediation actions.
- Project Coordination & Organization: High degree of rigor in planning, tracking deliverables, managing backlogs, and maintaining accurate project documentation.
- Stakeholder Communication: Excellent interpersonal skills to liaise effectively with cross-functional teams, align internal stakeholders, and facilitate knowledge-sharing workshops.
- Tooling Proficiency: Advanced command of reporting tools (e.g., PowerBI, Excel) and collaboration platforms (e.g., SharePoint, Teams) for evidence tracking and dashboarding.
- Core Competencies: Fluent ability to document processes, monitor SLAs, coordinate action plans, organize repositories, and drive structured follow-ups. Job Category: IT Governance SLA
Job Type
CDI Job
Location:
Luxembourg
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