SLA Coordinator

Il y a 4 semaines

Kirchberg Luxembourg Luxembourg, LU AUBAY S.A. Télétravail Temps plein
Pour l’un de nos clients, une banque située à Luxembourg Kirchberg, nous recherchons un SLA Coordinator. Votre mission: Back‑log inventory & prioritisation: Master inventory spreadsheet (arrangement ID, owner, status, regulatory reference) plus a risk‑based prioritisation matrix.   Gap analysis: Gap‑analysis report for each high‑priority arrangement, outlining missing controls, root‑cause insights and compliance impact.   Remediation planning & execution:
- Planning deliverable: Consolidated remediation plan with detailed action items, owners, deadlines, required resources and a status‑tracking template.
- Execution deliverable: Completed remediation tasks logged in the tracking tool, evidence of remediation uploaded, and verification that each control gap is closed.   Evidence collection, validation & archiving: Centralised evidence repository (e.g., SharePoint/Teams) with an indexed checklist; each piece of evidence reviewed, validated by the stakeholders and signed off as “compliant”.   Ongoing progress monitoring & reporting Weekly status slide deck (progress, blockers, upcoming tasks) and a dashboard (PowerBI/Excel) that reflects real‑time remediation percentages.   Final hand‑over & closure package: Complete hand‑over dossier containing:
- Updated inventory and prioritisation matrix
- Final gap‑analysis and remediation summary report
- Full evidence archive with validation sign‑offs
- Revised documentation
- Final risk‑exposure dashboard (post‑remediation)
- Lessons‑learned brief and knowledge‑transfer guide