Housekeeping Supervisor

Located at the heart of Europe’s very first “all-in-one” lifestyle destination, the hotel enjoys a strategic location in Wickrange, in south-western Luxembourg, at the crossroads of transport links to Belgium, France and Germany. This 42,000 m² destination offers a unique and unparalleled entertainment experience, attracting tourists as well as car enthusiasts, business professionals, art lovers, and visitors looking for shopping or leisure activities. The multi-faceted complex is built around three pillars: passion & mobility; food, art & leisure; work & stay. It includes an 18,500 m² Motorworld space featuring more than 200 classic cars on display, 7,000 m² of retail space, a 900 m² business centre, 10,000 m² of office space, an exhibition and digital immersive experience area, 1,600 m² of event and reception space, a food hall accommodating up to 400 people, 1,500 parking spaces, as well as the 133-room hotel. Integrated into this unique complex, the hotel stands out for its design, combining elegance and a distinctive lifestyle experience, ensuring guests an unforgettable stay at the heart of this innovative and dynamic new concept. The property is managed by Vertiq Hospitality Partners, a pan-European hospitality operator, as part of its first hotel management agreement with Félix GIORGETTI S.
à r.l. ### Job offer : We are looking for the following position for the hotel: HOUSEKEEPING SUPERVISOR (F/M/D) The Housekeeping Supervisor provides strategic and operational leadership of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, safety, and service throughout the property. As a member of the Supervisor team, the role is responsible for guestrooms, public areas, back-of-house storage rooms, the guest’s laundry room, and overall departmental performance. The Housekeeping Supervisor controls costs and monitors the external cleaning team. Moreover, guest satisfaction is monitored, as well as inventory management. The role works closely with all hotel departments to deliver exceptional guest experiences while achieving operational and financial objectives.

Key responsibilities
, Operational Leadership
- Supervises all housekeeping operations, including guestrooms, public areas, back-of-house storages, the guest’s laundry room, and linen management.
- Maintain exceptional standards of cleanliness, presentation, safety, and functionality across the property.
- Attendance of the daily morning meeting.
- Implement proactive inspection of all guest rooms that were cleaned.
- Plan resources effectively to support occupancy levels, events, VIP arrivals, and operational demands.
- Ensure that weekly, monthly and yearly cleaning tasks are completed successfully.
- Monitor productivity and cleaning performance to ensure operational excellence.
- Ensure that technical issues are escalated to maintenance technician on a timely manner.
- Ensure that missing items in rooms are reported immediately to the front desk team for follow up with guests.
- Management of lost and found items in close collaboration with the reception team. Financial Supervision
- Control monthly invoices from external cleaning company, departmental expenses and identify opportunities for cost optimization while maintaining quality standards.
- Control laundry delivery slips in accordance to what has been delivered. Report any discrepancies or defaults by email.
- Oversee inventory control and stock supervision and inform Operations Manager when new orders need to be placed.
- Manage relationships with external cleaning company. People Leadership
- Lead and coach the external housekeeping team.
- Ensure completion and follow-up of all mandatory, operational, safety, and compliance training.
- Foster a culture of accountability, teamwork, engagement, and continuous improvement. Guest Experience
- Ensure housekeeping operations consistently support outstanding guest satisfaction. �
� Supervises and resolve guest complaints related to housekeeping in a timely and professional manner.
- Analyse guest feedback, identify root causes of issues, and implement preventive action plans.
- Drive service excellence and continuous improvement initiatives across the department. Cross-Departmental Collaboration
- Build strong working relationships across all hotel departments and promote a "One Team" culture.
- Collaborate closely with the Front Office Team, Operations Manager and the Maintenance Team technician.
- Participate in operational and strategic meetings to ensure alignment of departmental and hotel objectives.
- Support hotel operations during special events, high-occupancy periods, and major projects. Quality, Compliance, and Safety
- Ensure compliance with all health, safety, environmental, and company standards.
- Maintain effective risk management, chemical safety, and audit compliance procedures.
- Promote sustainability initiatives and best practices within the department. Key Competencies
- Leadership and team development
- Financial supervision and budget control
- Strategic planning and organizational skills
- Performance supervision
- Guest service and complaint resolution
- Communication and interpersonal skills
- Problem-solving and decision-making
- Cross-functional collaboration and relationship building Key Performance Indicators I do not understand this one.
- Guest satisfaction and quality control
- Budget and cost control performance same as above
- Productivity and labour efficiency
- Employee engagement and training completion
- Inventory effectiveness
- Health, safety, and audit compliance
- Resolution and prevention of guest complaints Reporting Structure Reports To: Operations Manager