IMAC Technician

IMAC Technician

Location:
Luxembourg Languages : English & French Responsibilities Deploy and lifecycle-manage Windows 11 laptops using Microsoft Autopilot and Intune. Configure and support corporate iPhones through MDM, including applications, Exchange, Wi-Fi and VPN. Perform secure device wipes before reassignment or decommissioning. Manage user onboarding and offboarding, including equipment preparation, deployment, collection and access deprovisioning coordination. Provide walk-up and field IT support and troubleshoot hardware, software and connectivity issues. Support Azure Virtual Desktop (AVD) environments, including connectivity, peripherals, FSLogix profiles and performance issues. Monitor Intune enrollment and compliance and troubleshoot Autopilot/MDM enrollment issues. Manage incidents and requests in ServiceNow and maintain accurate CMDB and asset records. Monitor equipment stock, refresh cycles, warranties and vendor RMA processes. Participate in regular physical inventory audits and maintain IT procedures and onboarding/offboarding documentation. Profile 0–2 years of experience in IT support, IMAC, field support or desktop support within a corporate environment. Hands-on experience with Windows 11, Autopilot and Intune. Experience supporting corporate iPhones and MDM solutions. Good knowledge of ServiceNow, particularly Incident, Request, Asset and CMDB modules. Working knowledge of Azure Virtual Desktop, Microsoft Entra ID and Azure Portal. Relevant certifications such as ITIL v4, ServiceNow CSA, MD-102, AZ-900, AZ-140 or CompTIA A+ are a plus. Fluent in French and professional English; German or Luxembourgish is an advantage. Hands-on, autonomous and proactive, with strong communication skills and a customer-oriented mindset. Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai, morgane.zimmer@cyberr.ai and camelia.mana@cyberr.ai