Supply Chain
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Location:
Luxembourg Key Points
• 2–3 years of experience in supply chain planning, order management, or customer service.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Advanced Excel skills, including pivot tables and lookup functions, with hands-on ERP experience.
• Fluent English (B2 minimum) and EU residency or a valid Luxembourg work permit required.
Job Description
• Forecasting & Order Management
• Collect and consolidate customer demand forecasts and perform variance analysis to identify trends and discrepancies.
• Process and manage sales and purchase orders through the company's ERP system, ensuring timely processing from order placement to delivery.
• Maintain accurate master data across ERP and internal supply chain systems.
• Issue purchase orders to suppliers, monitor order status, and keep customers informed about delivery timelines. Customer Care & Affiliate Support
• Act as the primary contact for international affiliates and external customers, responding to inquiries promptly.
• Monitor special order requirements, priority shipments, and delivery schedules.
• Coordinate with cross-functional teams to identify issues and ensure timely resolution. Reporting & Analytics
• Conduct stock and inventory analyses to minimise stockout and excess inventory risks.
• Prepare, analyse, and present supply chain KPIs, including On-Time In-Full (OTIF) and order accuracy.
• Analyse supply chain data to identify business trends and opportunities for process improvement. Ideal Profile
• 2–3 years of relevant experience in supply chain planning, order management, or customer service.
• Experience in the pharmaceutical or another regulated industry is a strong advantage.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.
• Advanced Microsoft Excel skills, including pivot tables and lookup functions.
• Practical experience with ERP systems; SAP knowledge is an advantage.
• Fluent English (minimum B2 level); French or another major European language is an advantage.
• Strong analytical and numerical skills, with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise tasks, meet tight deadlines, and coordinate across multiple departments.
• Proactive, customer-focused, and capable of resolving operational issues effectively.
• Must be an EU resident or hold a valid Luxembourg work permit. Supply Chain Management, Demand Forecasting, Order Management, Purchase Order Processing, Customer Service, Inventory Management, ERP Systems, SAP, Advanced Excel, Supply Chain KPI Reporting
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