iMac Technician

Own all hands-on IT operations: deploy and lifecycle-manage Windows 11 laptops & corporate iPhones, run the walk-up support bar, deliver onboarding/offboarding, manage Azure Virtual Desktop (AVD), handle asset replacements and maintain the ServiceNow CMDB inventory. Your Responsabilities Prepare and deploy Windows 11 laptops via Autopilot/Intune — imaging, apps, policies, peripherals Configure corporate iPhones: MDM enrollment, Exchange, Wi-Fi/VPN, corporate apps Perform secure wipe (Intune remote wipe) before redistribution or decommission Onboarding: prepare full kit (laptop + screens + peripherals + iPhone), configure via Autopilot, welcome user on Day 1 with IT briefing Offboarding: collect all equipment, wipe, update CMDB, coordinate access deprovisioning with Service Desk Support Azure Virtual Desktop (AVD): connectivity, peripherals redirection, FSLogix profiles, performance troubleshooting — escalate complex cases to L2/L3 Verify Intune enrollment & compliance for all deployed devices (Windows 11 + iPhones) in Azure portal Troubleshoot Autopilot and iPhone MDM enrollment failures Process field tickets in ServiceNow, update CIs in CMDB after every hardware intervention Manage stock levels, refresh cycles, warranties and RMA processes with vendors Participate in quarterly inventory audits (CMDB vs. physical reconciliation) Maintain IMAC procedures and onboarding/offboarding checklists in ServiceNow Knowledge Base

Your profile
0-2 years in IMAC / field support / desktop technician role in a corporate environment Fluent French and good level in English Strong hands-on experience deploying Windows 11 (Autopilot/Intune) Experience configuring and supporting corporate iPhones via MDM Solid experience with ServiceNow (Incident, Request, CMDB, Asset modules) Working knowledge of Azure Virtual Desktop, Microsoft Entra ID, Azure portal Certifications appreciated: ITIL v4, ServiceNow CSA, MD-102, AZ-900, AZ-140, CompTIA A+ Hands-on mindset, strong interpersonal skills (VIP-facing), rigorous on inventory, autonomous, proactive

What We Offer
You will work in a company on a human scale, where every employee counts We believe in trust, transparency and autonomy Varied and innovative projects, in collaboration with clients from a wide range of sectors A human and collaborative corporate culture, where initiative is valued