Audiovisual Technician – Level 2

We are looking for an Audio-Visual Technician – Level 2 to join a short-term mission of up to 50 days for a European institution in Luxembourg. The role focuses on providing technical support and proximity services for audiovisual and conference systems used in professional meeting and conference rooms. You will be responsible for troubleshooting technical issues, configuring and operating complex AV&C systems, managing incidents, and ensuring the smooth running of meetings and conferences in an international and multicultural environment. You will also provide technical assistance to VIP and VVIP users, support meeting room users, and contribute to the continuous improvement of audiovisual services. Your Role: As an AV Technician – Level 2, you will:
• Provide first-level technical support for audiovisual equipment in meeting and conference rooms.
• Troubleshoot and resolve technical issues related to AV&C systems.
• Set up and configure interpretation and conference systems.
• Configure and operate complex audiovisual and conference systems.
• Prepare audiovisual equipment and meeting rooms before meetings and conferences.
• Provide technical assistance during meetings when required.
• Deliver dedicated technical support to VIP and VVIP users.
• Guide and train users in the correct use of audiovisual systems and equipment.
• Manage AV-related incidents according to established internal procedures and workflows.
• Document incidents, technical interventions and resolutions.
• Organize and contribute to technical reporting.
• Participate in user, service and project meetings.
• Provide technical support from local or central control rooms when required.
• Contribute to graphic design and concept development activities. The Profile We Are Looking For: Candidates must meet at least one of the following experience and qualification

requirements:
• At least 4 years of relevant professional experience in audiovisual and conference technologies. OR
• At least 3 years of relevant professional experience combined with one qualifying professional certificate. OR
• An Associate Degree (EQF Level 5) or equivalent qualification combined with at least 1 year of relevant professional experience. Technical Skills &

Experience:
• Good knowledge of audiovisual, IT and multimedia technologies.
• Proven experience with audiovisual systems used in professional meeting and conference environments.
• Strong experience with video conferencing systems, DSP systems, corporate meeting solutions and streaming services.
• Technical understanding of video conferencing systems, soft codecs, SIDP platforms and other remote meeting platforms.
• Experience with ticketing or incident management software.
• Ability to troubleshoot audiovisual equipment and efficiently resolve technical issues.
• Experience configuring and operating complex audiovisual and conference systems.
• Ability to work from both local and central control rooms.
• Proficiency in graphic design software.
• Ability to apply and maintain high-quality service standards.
• Strong customer-service orientation and good communication skills.
• Ability to work effectively as part of a team.
• Ability to work in an international and multicultural environment. Key

Skills:
• Audiovisual Systems
• AV Technical Support
• AV Troubleshooting
• Video Conferencing
• Conference & Interpretation Systems
• DSP Systems
• Microphones & Audio Systems
• Sound & Mixing Boards
• Video Screens & Projectors
• Recording Equipment
• Streaming Services
• Soft Codecs
• Remote Meeting Platforms
• Ticketing Systems
• Incident Management
• Control Room Operations
• VIP & VVIP Technical Support
• User Training & Assistance
• Graphic Design Software
• Technical Reporting
• Customer Support
• Problem Solving Desired

Qualifications:
• Previous experience supporting meeting rooms, conference rooms or similar professional audiovisual environments.
• Knowledge of microphones, loudspeakers, video displays, projectors, recording equipment and audio mixing systems.
• Experience configuring and operating professional AV&C systems.
• Familiarity with corporate videoconferencing and remote/hybrid meeting environments.
• Experience providing technical assistance to VIP and VVIP users.
• Experience training and assisting users with audiovisual equipment.
• Familiarity with graphic design tools and concept development.
• Ability to remain responsive and service-oriented when resolving incidents during meetings.
• Strong team spirit and ability to collaborate with technical teams and end users. Additional Information:
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Location:
Luxembourg.
• Mission duration: Short-term assignment of up to 50 days.
• Working regime: Full-time during the assignment.
• Contract: Fixed-term or freelance arrangement.

What We Offer
Joining Alsena means contributing to high-impact international projects in the IT and audiovisual sectors. This short-term assignment offers the opportunity to apply your technical expertise in a dynamic and multicultural environment while contributing to the smooth operation of professional audiovisual and conference services. Your next professional opportunity starts here — apply now