Brand & Customer Experience Manager (temporary contract)

Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world the Generali Group is one of the most significant players in the global insurance and the asset management industry. Generali supports each firm to innovate and grow with full investment autonomy ensuring they are set up to develop sustainable and innovative solutions. With the stability of Generali Group backing, the platform enables investors to access distinctive strategies and experts' insights. Generali Employee Benefits (GEB) Network is now Redion Employee Benefits, a Generali Company. We are Redion. This is not a new company or a restructuring. This is our new global name — one brand for Europ Assistance and Generali Employee Benefits (GEB) Network, bringing together our insurance, assistance, and employee benefits services worldwide. Our vision: to be the world’s premier care partner. Redion Employee Benefits is the global platform dedicated to the human capital of multinational corporations and, following the acquisition of Swiss Life Network earlier in 2026, the undisputed worldwide leader in employee benefits. For more information, please visit our website www.redion.com/eb We are looking for a Brand & Customer Experience Managerto join our Insurance Team for a 12-month-contract (maternity/parental leave cover
- renewal subject to situation evolution). Start date is as soon as possible to ensure a smooth onboarding and transition. The Brand & Customer Experience Manager partners mainly with the sales teams and network management team to set, deliver and track relevant and impactful marketing strategies appropriate for each market and client/partner segment including Multinational companies, insurance partners, brokers and consultants. The incumbent will partner with cross-functional teams, including sales, network, operations, digital, communications, events, creative services, and technical teams. The role has a global remit and is responsible for implementing and delivering marketing programs for our key business priorities. It does not contemplate any managerial responsibility. Key

missions:
• Contribute to the development of the Marketing and Communications plan, ensuring alignment with the overall business strategy and objectives
• Support commercial objectives by delivering on-brand marketing activities that respond to the needs of B2B clients and partners
• Plan and deliver integrated marketing programs that create consistent client experience, including NPS initiatives
• Regularly assess the marketing mix for product promotion and recommend enhancements that strengthen the market positioning of Redion Employee Benefits solutions
• Coordinate external service providers and oversee the production of marketing materials, ensuring timely delivery and consistently high-quality outputs
• Ensure the consistent and accurate application of brand guidelines across all marketing activities and materials
• Support the planning and delivery of events by developing effective visuals and marketing materials
• Conduct regular market and competitor analysis to identify emerging trends, opportunities and developments across the employee benefits sector
• Support the Head of Department in preparing clear, high-quality presentations for senior management The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs. The key requirement for this position is a 5-year-minimum experience in a similar role(s), in global organization(s) with scope across different geographies, preferably in the B2B market. Experience in an insurance/reinsurance environment would definitively make a difference. You must be fluent in English (any other European language, especially Italian or French would be considered an asset). Then the ideal candidate would also bring
• strong project management and planning skills, with proven experience coordinating external providers and delivering high-quality outcomes
• excellent communication, negotiation and interpersonal skills, with the ability to engage effectively across diverse audiences
• strong customer focus and a commitment to delivering high-quality service to internal stakeholders and external clients
• data-driven mindset, with the ability to translate insights into effective marketing and community engagement messages
• proven ability to manage multiple stakeholders and deliver concurrent projects from planning through completion in a complex, evolving environment
• agile and open-minded approach, with the ability to respond quickly to changing priorities
• strong problem-solving and prioritization skills, with the ability to perform effectively under pressure Redion Employee Benefits’ commitment for recruiting: Redion Employee Benefits is committed to promote equal opportunities in employment. Candidates will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. At Generali and Redion, we believe that it is our differences that make the difference. At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I is embedded in how we work and do business every day. All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch. At Redion, we combine innovation with a people-first approach. While AI may support parts of our recruitment process, every candidate is evaluated through human judgement, expertise, and care. Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful. Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing. If you require any accommodation or adjustment during the recruitment process, please let us know as soon as we contact you. We will do our best to support your needs and ensure an accessible candidate experience You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants