Social media expert

Social media expert
- European Commission Luxembourg Are you looking for the next step in your career? Join NTT DATA We are currently looking for a Social Media expert for our client the European Commission in Luxembourg

Responsibilities:
The non-exhaustive list of tasks / activities under this request are:
• Develop, monitor and update a community management strategy in Luxembourg, with SMART objectives supported by KPIs
• Review all incoming community interactions on different social media platforms that EC's Representation in Luxembourg is present
• Ensure continuous participation in online conversations and act as a mediator
• Engage pro-actively and provide meaningful responses in a timely manner covering the Representation's social media accounts
• Interact with users of social media platforms to respond to their questions and suggestions in line with corporate objectives and priorities
• Identify threats and opportunities in user-generated content surrounding the Commission's brand and reporting to internal stakeholders
• Map influencers and follow closely the social media activities of influential groups and individuals and alerting on possible threats and opportunities related to the EC brand or the REPRESENTATION's activities
• Provide recommendations on how to engage with such influential groups and individuals
• Identify disinformation narratives and suggest ways to respond to them
• Engage with criticism online, respond to dis
- and misinformation about the EU
• Identify other social media mentions relevant to EC brand in Luxembourg.
• Provide support on central social media accounts for the corporate and localised campaigns in line with EC communication priorities and narratives
• Collaborate with the community managers in the central team and local communication agencies implementing communication campaigns
• Report on how our audiences interact with the content and flag alerts raised by social media users on hot topics and fake news to internal stakeholders and ensure integration of community management alerts and sentiment analysis into other reports
• Develop and maintain an internal network of contacts needed to manage and build social media communities
• Proactively suggest new ways to grow, care and engage with online communities (ex. new social media content and formats either from user-generated content or based on the requests coming from our audience)
• Use Commission corporate tools to provide Community Management
• Use Commission's corporate tools for regular social media listening and monitoring

Requirements:
The required knowledge and skills include:
• At least 5 years of professional experience of which at least 3 years of social media management experience.
• Excellent knowledge of the local language(s): Luxembourgish, French and German are mandatory. Very good knowledge of English.
• Excellent communication and writing skills
• A pro-European mind-set
• A university degree
• Passion for and strong understanding of social media and how online communities work
• Solid knowledge/understanding of EU affairs and priority topics of the European Commission (green, digital, economic recovery, solidarity with Ukraine, vaccination, EU in the world)
• Excellent knowledge of the social media landscape in Luxembourg
• Good knowledge of political dynamics and landscape in Luxembourg
• Sound political judgement
• Resilience
• Capacity to work under time constraints,
• Ability to research and draft simple and understandable replies to online users,
• Excellent coordination and organisational skills,
• Good presentation skills,
• Problem-solving attitude and flexible team player Advantage
• Experience in managing or moderating an online community, either professionally or in spare time
• Knowledge how to tackle disinformation spreaders on social media
• Knowledge of tools such as TalkWalker, Emplifi
• Experience in working with influencers Some soft skills the client will appreciate:
• Good communication skills and ability to work in an international setting.
• Proactive attitude, customer oriented and results.
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment. Our offer:
• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that are managed by European Commission
• You will receive nice compensation and benefits according to your level (Freelancers are also welcome) If you think you're a suitable candidate for this mission, don't hesitate and apply today. NTT DATA
- a part of NTT Group
- is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.