Customer Service Representative

Il y a 2 semaines

Luxembourg TEGO Temps plein
TEGO is a European group uniting 4 expert brands that design and deliver surface innovation with impact. Based in Luxembourg and active across Europe, TEGO brings together: → Solar Screen: High-performance window films for solar control, safety and design applications → Cover Styl: Decorative films that upgrade surfaces fast, affordably, and durably → Protector: Tinted films and paint protection films (PPF) that protect surfaces from impact, UV, and wear in vehicle application → SOTT: Tools for professional applicators from architectural films to automotive protection, our brands share a single mission: creating positive impact through every surface we touch. TEGO isn’t just a group of companies; it’s a collective of people driven by the same spirit of care and performance. At the heart of our organization is a belief that trust, agility, and responsibility foster real innovation. As a B Corp Certified group, we are committed to sustainable practices, meaningful partnerships, and long-term value creation. To reinforce our Team of 120 people, we are actively looking for a Customer Service Representative – Dutch speaker. Your Mission Within a multicultural and dynamic team and reporting to the Head of Customer Service, you are the main point of contact of our customers in Belgium & Netherlands. You are accompanying them in their entire journey with us and make sure they receive an excellent service, in line with our DNA. Your main tasks will include: Manage the entire order-to-cash process of the customers (estimates, order intake and follow-up, payment, claims, …) Be the main contact person of the customer & built a trustful personalised relation with them. You make sure they feel in good hands Process all kind customer requests & coordinate internal follow-up of those requests Coordinate with the customer the follow-up of leads that we transfer to our key customers And a lot of various tasks which will depends on the day-to-day needs

Your Profile
You are perfectly business fluent in Dutch & English. Any other European language will be a big plus. You have strong experience as Customer Service Representative within fast-moving environment You can handle stress You can manage several tasks at the same time You know how to use MS Office, and you are at ease with IT Tools in general You like teamwork You are flexible
- we are a small team where helping is key You are definitely a nice person… we are

What We Offer
Strong brands, among the European leaders in its field Opportunity to be part of a dynamic and growing international company Flat organization with room for initiative Collaborative and inclusive work environment