Custody Tax Senior Officer

About the Company
Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.
A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide. MIBL provides a wide range of financial services to institutional investors including depositary, custody, fund administration and other banking-related services.

About the Role
Under the supervision of your hierarchical line, you are in charge of performing and coordinating all necessary functions related to Tax Operations oversight, governance, control enhancement and service management, acting as Deputy Team Lead for the Tax Operations function and supporting day-to-day activities, outsourced provider oversight, control framework enhancement, incident management, documentation maintenance and strategic initiatives. Responsibilities
• Under the supervision of your hierarchical line, you are in charge of:
• Performing and coordinating all necessary functions related to Tax Operations oversight, governance, control enhancement and service management (including but not limited to):
• Acting as Deputy Team Lead for the Tax Operations function and providing management coverage during the absence of the Tax Team Supervisor
• Assisting with the supervision, coordination and support of day-to-day Tax Operations activities
• Monitoring the quality and timeliness of tax-related services delivered by outsourced providers and escalating material concerns when necessary
• Reviewing and challenging tax reclaim documentation prepared by external service providers prior to submission to clients and tax authorities
• Performing periodic reviews of open tax reclaim reports and investigating outstanding items requiring follow-up
• Monitoring outstanding tax-related operational issues and coordinating remediation activities with internal and external stakeholders
• Conducting regular reviews of outsourced service provider performance, including adherence to agreed procedures, controls and service standards
• Assisting in the preparation of service review meetings and oversight reporting related to outsourced tax operations activities
• Performing control reviews and reconciliations relating to tax reclaim processing, tax reporting and tax documentation management
• Supporting the implementation and ongoing enhancement of the Tax Operations control framework
• Identifying operational risks, control weaknesses and process improvement opportunities and coordinating corrective actions where appropriate
• Supporting incident management activities, including investigation, root cause analysis and implementation of preventive measures
• Overseeing the maintenance and periodic review of tax procedures, manuals and operational documentation
• Supporting regulatory requests, client escalations and tax authority enquiries requiring senior oversight or coordination
• Coordinating and supporting strategic initiatives, remediation programmes and process enhancement projects impacting the Tax Operations function
• Supporting the implementation and maintenance of tax document management and knowledge management solutions
• Escalating relevant matters to the Tax Team Supervisor, Head of Department or Senior Management where necessary
• Participating in internal projects, working groups and strategic initiatives as required
• Performing ad-hoc duties and responsibilities assigned by management Qualifications
• Minimum 5-10 years of experience in a similar position within Custody Tax Operations, Tax Advisory, Tax Compliance or Financial Services is essential. Required Skills
• Experience in outsourced service oversight, operational risk management, remediation programmes, governance or control environments is considered a strong asset;
• Strong knowledge of withholding tax reclaims, relief at source (RAS), tax documentation, tax reporting and custody operations;
• Good understanding of operational controls, risk management principles and governance frameworks within the financial services industry;
• Experience managing relationships with external service providers, custodians, tax advisors and internal stakeholders;
• Strong analytical and problem-solving skills with the ability to investigate complex operational issues and drive remediation activities;
• Ability to work autonomously; strong organizational skills and quality-focused mindset while being a team player;
• Strong communication and stakeholder management skills, including the ability to challenge, influence and escalate where appropriate;
• Experience in project management, process improvement initiatives and implementation of control enhancements is considered an asset;
• Good command of the English language is required and any other language is considered an advantage;
• Good reporting and presentation skills;
• High attention to detail and a strong focus on operational excellence, risk mitigation, data accuracy and compliance; Preferred Skills
• Experience in outsourced service oversight, operational risk management, remediation programmes, governance or control environments is considered a strong asset;
• Experience in project management, process improvement initiatives and implementation of control enhancements is considered an asset;
• Any other language in addition to English is considered an advantage;