Controller, Customer Service Delivery
Il y a 1 semaine
Luxembourg
Silicon Luxembourg
Temps plein
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SES Satellites
SES is a global space solutions company delivering resilient satellite connectivity and high-quality video content through an integrated multi-orbit network of ~120 GEO and MEO satellites.
Help Keep the World’s Video Services Running
Interested in satellite technology, broadcast platforms, networks, and solving real-world technical challenges?
Join SES and become part of a 24/7 operations team that monitors and supports television and video services used by millions of viewers worldwide. You’ll work with cutting-edge satellite, IP, and broadcast technologies while developing valuable operational and technical skills.
What You Will Do
Monitor SES video and satellite services to ensure high availability and service quality
Investigate alarms, troubleshoot issues, and restore services quickly
Support customers and coordinate with engineers and technical specialists when needed
Operate and maintain SES video platforms and associated networks
Perform regular system health checks and operational testing
Create incident reports and operational documentation
Support the onboarding of new services and platforms
Help improve monitoring tools, processes, and operational efficiency
Complete technical training and obtain certifications on mission-critical systems
What We Are Looking For
A degree, Bachelor, BTS, or equivalent experience in Telecommunications, ICT, Electronics, or a related field
At least 3 years of experience in technical support, service operations, or systems management
Knowledge of satellite communications and broadcast technologies
Understanding of IP networking concepts (TCP/IP, DNS, BGP, IPv6) and/or video distribution technologies (DVB, contribution, distribution, multiplexing)
Basic knowledge Windows systems
Strong troubleshooting and problem-solving skills
Fluent English communication skills
Ability to work in a 24/7 shift environment
What Makes You Successful
You stay calm under pressure
You enjoy investigating and solving technical problems
You take ownership and follow through
You work well as part of a team
You continuously look for ways to learn and improve
You care about delivering great service to customers
Why Join SES?
Work with industry-leading satellite, broadcast, and network technologies
Gain hands-on experience in a mission-critical operational environment
Learn from experienced engineers and operations specialists
Build technical certifications and professional expertise
Be part of an international team supporting services around the clock
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.
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