Domain Registration Agent

EuroDNS (www.eurodns.com) is Luxembourg’s leading provider of domain name registration, and offers over 500 weird and wonderful domain names, all with first-class service and a smile. EuroDNS has been managing domain names for our customers since 2002, and is an ICANN accredited domain registrar; this means we are licensed to register domain names directly with the world’s domain registries. During this time, we have built strong relationships with over 90 registries worldwide, and worked with thousands of fantastic customers. We are currently looking to hire one motivated, dynamic and knowledgeable: Domain Registration Agent (m/f/d) (6-month fixed-term contract – Parental leave replacement, full time, based in Leudelange) What the Domain Registration Agent position means for us:
- Handling Registry & Partner Request’s
- Giving support to other departments (Sales & Customer service)
- Ticket handling, solving, tracking, dispatching and escalation
- Maintaining procedures and FAQs, monitoring changes and continuously improving processes
- Acting as single point of contact for the company
- Handling of customer requests Our vision of the ideal candidate…:
- Technical

skills:
o Computer & internet literate: knowledge of MS Office & related applications
- Behavior

skills:
o Fluent in English as it is our corporate language o Good working knowledge of either French, German or Luxembourgish will be a bonus. o Be customer-minded and results-oriented; o Have very good organization skills, with the ability to follow-up on requests, set priorities and respect deadlines; o Very good communication skills o Flexibility in

working hours
and shift rotation when necessary o Willing to learn & develop quickly o Have team spirit and the will to work together with other departments. Why joining EuroDNS?
- You will be part of a young, convivial, and challenging environment with enthusiastic colleagues
- You want to join a fast growing and highly internationalized company Our team?
- Passionate people, who grow knowledges and responsibilities with the same objectives, developed our company. Motived and interested by our culture, curious about our environment? Do not wait and submit your application in English or French, to the attention of Mrs. Brischetto Sabrina – Head of HR.