Claims Administrator

About us
Join a leading and innovative reinsurance group with a growing international footprint across Europe where you will have the opportunity to join our Claims team and support our commitment to delivering exceptional service to our clients while contributing to the strength, accuracy, and reliability of our claims operations. At Barents Reinsurance S.
A., we take pride in our disciplined approach to risk selection, our global reach, and our dedication to building sustainable, long-term partnerships across the industry. The team that you will join: You will be based in Luxembourg and report to the Senior Claims Handler. This is an entry-level opportunity for someone looking to start a career in re/insurance: no previous reinsurance experience is required, and training, supervision, and ongoing support from highly experienced colleagues will be provided. You will work alongside the claims team and liaise with cedants, brokers, reinsurers, and internal colleagues to ensure that new claims are acknowledged promptly, allocated to the right claims handler, and supported through to resolution. You will flourish if you are: Eager to learn, curious, and receptive to feedback and coaching Organised and detail-oriented, with a disciplined approach to follow-up Reliable and proactive, comfortable asking questions or escalating issues rather than guessing Able to manage a high volume of routine work without losing accuracy Discreet, with the ability to handle sensitive and confidential information appropriately A team player, able to work collaboratively in a regulated, international reinsurance environment You will be successful if you have: No previous experience is required however a first experience or exposure to the industry will be considered an asset Any administrative, customer service, office support, or data entry experience is welcome but not essential A degree in business, finance, insurance, law, or any related field is an advantage Excellent written and verbal communication skills in English, with a professional and polite manner when dealing with external stakeholders Knowledge of French or any other language will be considered an asset Comfortable using the MS-Office suite, in particular Outlook, Word and Excel, with a willingness to learn various information systems An accurate approach to data entry, filing, and record keeping, and the ability to follow defined procedures and internal controls consistently The ability to organise your own workload, prioritise tasks, and meet deadlines with guidance What you will do: As Claims Administrator, you will support the day-to-day administration of the claims workflow at Barents Reinsurance S.
A., from the receipt of new claim notifications through to allocation to claims handlers and ongoing support until resolution. You will manage and monitor the new claims workflow via the shared claims inbox, allocate new files to the appropriate claims handlers, and maintain the accuracy of claims data throughout the life of the file. You will act as an initial point of contact for cedants, brokers, and reinsurers on routine claims enquiries, providing clear and timely updates while referring technical, sensitive, or complex matters to experienced colleagues. You will also file evidence and documentation in line with internal controls, maintain accurate records supporting monthly and quarterly reporting, assist with data collection and static data reviews, support claims handlers in the investigation and timely resolution of claims, coordinate team meeting agendas and minutes, and help improve claims processes and systems as your familiarity with the role develops.