Customer Support Specialist

Il y a 19 heures

EschsurAlzette, Luxembourg Kaycoo Temps plein

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We are looking for talent to join our team You’re probably a year or two into IT support. You’ve handled ERP tickets and business software issues, and you’ve learned that the fastest fix usually comes from knowing who to ask. You’re good at it. But the work has stopped growing with you. You close a ticket and never find out why it happened, or whether anyone fixed the root cause. What you want now is to be closer to the product. You want your feedback to actually change something. You want to keep learning new tools, maybe pick up some vibe coding, without waiting years for permission. And you want a permanent contract and a team that knows your name. That’s what we can offer. You’d be the first person our customers talk to, and one of the people our product team listens to most. You’d own tickets end to end: solve what you can, escalate what you can’t, and follow through until the customer confirms it’s closed. You’d train users, write the documentation, and spot the patterns nobody else sees, because nobody else reads every ticket. On top of that: a permanent (CDI) full-time contract, a small and flexible team where your input lands directly, yearly training, and monthly lunch vouchers. How you get in? You don’t need to be senior. We’re looking for:
· first hands-on experience supporting business software (ERP, or ideally Microsoft D365 FnO)
· fluent English and clear writing
· the judgement to know when to fix something yourself and when to bring someone in Ticketing-system experience, French or German, or a BSc in IT are a plus. You’ll need permanent residency and a work permit in Luxembourg. The role is on-site. Where it can lead: support is where you start, not where you have to stay. You’ll sit between customers, developers and consultants, so you’ll learn the product and our clients’ regulatory world faster than anyone. As we grow, that can open paths into customer success, product, implementation or consulting, depending on where you want to go. So who are we? Kaycoo is a Luxembourg-based AI solutions and AI technology company serving regulated industries. We build CYQLO, an AI-native ecosystem that connects requirements, documents, regulatory intelligence and quality systems in one workspace, and we pair it with consulting. This year we finished five product modules, onboarded multiple beta clients across 3 markets, and are now heading into commercial launch. Sound like your next step? Send us your motivation letter and CV to jobs@kaycoo.ai. Ideally we would also like to hear your salary expectations.

Customer Support Specialist

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