Service Desk Analyst

Il y a 1 semaine

, Luxembourg Dionys Temps plein

Gratuit avec email ou Google

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Your Responsabilities Triage, categorize, resolve or escalate incidents and requests in ServiceNow Provide phone, email and portal support during defined business hours Troubleshoot Windows 11 issues: profiles, updates, connectivity, drivers, printers, GPO/Intune policies Support corporate iPhones: mail configuration, Wi-Fi/VPN, MDM enrollment, MFA via Authenticator Manage user accounts, security groups, distribution lists and M365 licenses in Microsoft Entra ID Support MFA, password resets, Conditional Access issues (L1) Use Azure AD Sign-in & Windows Logs for first-level diagnosis Assist users on Outlook, Teams, and other applications — resolve sync, permissions and sharing issues Contribute to the ServiceNow Knowledge Base (articles, procedures, FAQs) Flag recurring issues as potential Problem tickets to the Team Lead Participate in Incident communication and operational reporting.

Your profile
0-2 years in a corporate IT Service Desk environment Fluent in French and good level in English Solid experience with ServiceNow (Incident, Request, Knowledge modules) Strong Windows 11 troubleshooting skills Comfortable supporting corporate iPhones (MDM, Intune) Working knowledge of Microsoft Entra ID, Azure portal, M365 administration Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi) Certifications appreciated: ITIL v4, ServiceNow CSA, MS-900, AZ-900, CompTIA A+ Strong communication skills, service-oriented, organized, calm under pressure, team player

What we offer
You will work in a company on a human scale, where every employee counts We believe in trust, transparency and autonomy Varied and innovative projects, in collaboration with clients from a wide range of sectors A human and collaborative corporate culture, where initiative is valued