Senior Implementation Analyst

About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What you'll do
for Intellect (

Key Responsibilities
)
* Learn and coach others on the relevant Intellect product suite.
* Conduct onboarding of new customers.
* Strategically guide customers with the implementation and launch of Intellect’s product suite.
* Train customers and other team members on Intellect’s product suite.
* Understand customer challenges and evaluate business requirements.
* Translate requirements into system design.
* Manage activities to drive completion and support through project milestone objectives.
* Recommend and execute continuous improvements.
* Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
* Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
* Explore and design ways to meet customer needs in situations where established processes may not yet exist.
* Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
* Perform other duties as assigned.

What you'll need
to be successful (Requirements)
* Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
* 5+ years of experience implementing software systems and SaaS
* Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
* Knowledge of Connected Front End Worker (CFW) software and practices.
* Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
* Technological savvy with the ability to learn new systems quickly
* Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
* Experience with customer project design and scoping
* Comfortable working with senior stakeholders, including VP and C-suite level
* Strong analytical thinking, with experience using data to demonstrate ROI and success
* Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
* Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
* Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
* Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally  Nice-to-Have Qualifications
* Experience with B2B SaaS
* Experience working in or with manufacturing, life sciences, or other regulated industries
* Experience working with global clients, including those where English is not their first language
* A qualification or certification in project management (e.g., PMP, PRINCE2)
* Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams) Why Become an Intellectual?
* Competitive salary and outstanding benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Fully remote work with flexible hours