Internship-Payment Investigations Officer

BIL is a leading player in Luxembourg’s financial market. Founded in 1856 as the country’s first bank, BIL has contributed significantly to the development of Luxembourg’s social and economic landscape. Today, BIL operates across digital banking, wealth management and corporate finance, supporting individuals, entrepreneurs, businesses, and both private and institutional investors. Headquartered in Luxembourg, BIL employs more than 1,800 people and maintains a presence in key financial centers including Luxembourg, Switzerland, France and China. As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations. Your next challenge:
• Manage and process requests, claims, and complaints from internal and external clients related to payment transactions across multiple payment channels.
• Analyze payment incidents, identify root causes, and contribute to improving operational efficiency and service quality.
• Handle exceptional cases related to payments, cards, checks, follow-ups, investigations, and formal notices.
• Collaborate closely with Front Office teams, particularly the Banks & FinTech and Luxembourg Market & CIB divisions, to support clients in the implementation and management of payment solutions.
• Deliver high-quality service within agreed timeframes while balancing operational risk management and profitability. Your

skills:
• Minimum education level: High School Diploma / Associate Degree (Bac/Bac+2) or equivalent.
• Knowledge of banking operations would be considered an asset.
• Fluent in French and English, both written and spoken.
• Proficiency in Microsoft Office applications.
• Knowledge of payment systems (Clearing, Vostro/Nostro Accounts, Correspondent Banking).
• Familiarity with client-facing tools (Multiline, BILNet, and various file transfer solutions).
• Understanding of communication channels used in payment operations.
• Knowledge of payment flows (Credit Transfers, SDD
- SEPA Direct Debits).
• Understanding of payment processing technical aspects and STP (Straight-Through Processing) rules.
• Strong interpersonal and communication skills.
• Team-oriented mindset, with the ability to listen and adapt flexibly.
• Ability to perform effectively under pressure.
• Strong attention to detail and accuracy.
• Quick learner with the ability to adapt to new processes and systems. BIL offers a broad range of challenging projects and a huge choice of career paths .
We will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience. BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all. NB: The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled. Other documents will be collected, to the extent legally permitted, to perform background checks.