Customer Service Officer

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity. Fixed term contract
- from 07 September 2026 to 30 April 2027 We have a great opportunity to join one of Europe’s leading manufacturers, based in Foetz, Luxembourg, Strzelce, Poland, or Bonn, Germany, and we also offer a hybrid working solution. McBride is the leading provider of private-label household and professional cleaning/hygiene products for Europe’s largest and most successful retailers, and also manufactures own-brand products. The formula for our success is quite simple: we work according to our key values – always be committed, work together, strive to be the best, and give and take responsibility – to create a positive environment for all McBride employees. PURPOSE OF THE ROLE Resolve all invoice disputes in order to remove all payment obstacles in a timely and efficient manner. Manage all types of disputes (pricing, quality, contractual penalties, and others). Ensure that we correctly measure the level of our customer service. YOUR RESPONSIBILITIES
* Invoice dispute management: Manage customer disputes, e.g. relating to price, quantity, or contractual penalties.
* Contractual penalty management: Interact with customers regarding contractual penalties charged due to late or non-delivery of goods.
* Identify all bottlenecks and ensure that they are resolved. Communicate all relevant information to the appropriate internal and external stakeholders.
* Prepare and process all customer-specific delivery and invoicing documents.
* Customer service level: Consider feedback from various internal stakeholders in order to assign the most appropriate reason for the non-delivery of goods to our customers. Skills and Qualifications We Are Looking For
* Fluent German is essential, conversational English (minimum B2 level), and French is considered an advantage.
* MS Office: Good knowledge of Excel, Word, Outlook, etc.
* Knowledge of SAP is considered an advantage.
* Knowledge of accounting and the legal requirements relating to invoicing is a plus. What Will Make You Successful
* Analytical and logical
* Critical thinker
* Enjoy working with numbers
* Precise and accurate
* Reliable
* Good communication skills, both verbally and in writing
* Successful in multitasking, prioritising, and meeting deadlines
* Open-minded and willing to embrace new WOW What You Can Expect
* To work in a talented team where your contribution is recognised.
* To work in a challenging, fast-paced, international company. Privacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page [http://www.mcbride.co.uk/job-applicant-privacy] which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.