Controller, Customer Service Delivery
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Controller, Customer Service Delivery - (Fixed Term Contract- 12 months)
- Help Keep the World's Video Services Running
Interested in satellite technology, broadcast platforms, networks, and solving real-world technical challenges?
Join SES and become part of a 24/7 operations team that monitors and supports television and video services used by millions of viewers worldwide. You'll work with cutting-edge satellite, IP, and broadcast technologies while developing valuable operational and technical skills.
- What You Will Do
- Monitor SES video and satellite services to ensure high availability and service quality
- Investigate alarms, troubleshoot issues, and restore services quickly
- Support customers and coordinate with engineers and technical specialists when needed
- Operate and maintain SES video platforms and associated networks
- Perform regular system health checks and operational testing
- Create incident reports and operational documentation
- Support the onboarding of new services and platforms
- Help improve monitoring tools, processes, and operational efficiency
- Complete technical training and obtain certifications on mission-critical systems
- What We Are Looking For
- A degree, Bachelor, BTS, or equivalent experience in Telecommunications, ICT, Electronics, or a related field
- At least 3 years of experience in technical support, service operations, or systems management
- Knowledge of satellite communications and broadcast technologies
- Understanding of IP networking concepts (TCP/IP, DNS, BGP, IPv6) and/or video distribution technologies (DVB, contribution, distribution, multiplexing)
- Basic knowledge Windows systems
- Strong troubleshooting and problem-solving skills
- Fluent English communication skills
- Ability to work in a 24/7 shift environment
- What Makes You Successful
- You stay calm under pressure
- You enjoy investigating and solving technical problems
- You take ownership and follow through
- You work well as part of a team
- You continuously look for ways to learn and improve
- You care about delivering great service to customers
- Why Join SES?
- Work with industry-leading satellite, broadcast, and network technologies
- Gain hands-on experience in a mission-critical operational environment
- Learn from experienced engineers and operations specialists
- Build technical certifications and professional expertise
- Be part of an international team supporting services around the clock
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.
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