Senior Passenger Control Officer

For our department Centre des Opérations within LuxairAirlines, we are looking for a (an):

Senior Passenger Control Officer (m/f/x)

Main duties:

• Anticipate and coordinate passenger control solutions
• Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation
• In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO
• Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides
• Be responsible for the negotiation of Ground Handler the same day of flight disruption
• Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC’s responsibility period
• Report delays and incidents to improve follow-up of complaints
• Participation in the ERAP TEC Team based on the procedure. 

Required profile:

Minimum required criteria:

• Be holder of a « BAC » or equivalent and proven experience in the area of activity
• Have a proven experience in the field of flight operations or ground operations
• Be able to demonstrate good knowledge in passenger care
• Be prepared to work in a team and irregular shifts
• Have strong organizational skills and a clear sense of priorities
• Have excellent analytical and listening skills
• Be rigorous, precise and stress-resistant
• Accept Duty Travel
• Be familiar with standard office applications
• Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).

Desired or to be acquired criteria:

• Attend and pass successfully mandatory recurrent training according to the area of activity
• Show the ability to communicate at all levels, both inside and outside the company
• Demonstrate user skills in Tools used in the Operation & Passenger Care Center
• Be familiar with all aviation regulations and standards
• Show Leadership skills.

The ideal candidate:

• Knowledge of Luxemburgish or any other language is considered as asset