Senior Customer Service Representative
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Description de l'offre d'emploi
The Senior Customer Service Representative is responsible for managing complex customer service activities while acting as a subject matter expert within the Films Customer Service organization.
The role combines operational execution, customer relationship management, process ownership and continuous improvement responsibilities. The Senior Customer Service Representative supports business growth, customer retention and operational excellence while coaching less experienced colleagues.
Pré-requis du poste
Customer Portfolio Management
Manage strategic customer accounts
Coordinate complex customer requirements
Act as primary escalation point
Build strong customer relationships
Support customer retention initiatives
Order-to-Cash Execution
Manage complex orders and projects
Coordinate delivery commitments
Support allocation and supply challenges
Ensure accurate execution of commercial agreements
Resolve operational issues impacting customers
Commercial Administration
Support pricing activities
Manage rebates and agreements
Coordinate credit note processes
Maintain commercial data and records
Customer Escalation Management
Lead resolution of critical customer issues
Coordinate internal stakeholders
Implement corrective actions
Restore customer satisfaction
Cash Collection & Financial Support
Support overdue management
Coordinate dispute resolution
Partner with Finance and Sales
Protect company cash flow and revenue
Process Improvement
Identify simplification opportunities
Develop best practices
Improve operational performance
Support automation initiatives
Contribute to digital transformation projects
C'est fait
Votre candidature a été envoyée avec succès
Vous avez déjà postulé à cet emploi
Nous vous remercions de votre intérêt – nous avons déjà reçu votre candidature, cette nouvelle envoi ne peut donc pas être accepté. Votre candidature précédente est bien enregistrée.
Si vous avez besoin d'aide ou pensez qu'il s'agit d'une erreur, veuillez nous envoyer un e-mail à apply.signode@recruitee-mailbox.com
-
Junior OSS Customer Service
Il y a 3 semaines
Strassen, Luxembourg Signode Temps pleinDescription de l'offre d'emploiJunior OSS Customer Service & Service Operations RepresentativePosition SummaryThe Junior OSS Customer Service & Service Operations Representative supports the daily execution of OSS Customer Service operations and contributes to the continuous improvement of customer experience, operational performance and business...
-
Senior Customer Service Representative
Il y a 2 jours
Strassen, Luxembourg Signode Temps plein• The Senior Customer Service Representative is responsible for managing complex customer service activities while acting as a subject matter expert within the Films Customer Service organization. • The role combines operational execution, customer relationship management, process ownership and continuous improvement responsibilities. The Senior Customer...
