Head of Product Management

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.
As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.

As the Head of Product Management, you will define and drive the vision for BIL’s comprehensive range of banking products and services across Digital Banking, Wealth Management, and Corporate & Institutional Banking.

Your role is to translate strategic ambitions into tangible, customer-centric outcomes that create value for clients and the organization. Leading a multidisciplinary team in a dynamic environment, you will foster product thinking, data-driven decision-making, and continuous delivery practices to ensure excellence in all product offerings (Daily Banking & Payments, Lending, Savings & Investments).

Your next challenge:

 Define the Product Vision:

•  Own and evolve the end-to-end product strategy for all banking services at BIL, including Digital Banking, Wealth Management, and Corporate & Institutional Banking.
• Translate business priorities into clear product roadmaps, epics, and value-driven outcomes.
• Drive innovation through the use of AI, automation, and emerging technologies, focusing on enhancing capabilities such as anti-fraud measures and pricing strategies.

Lead the Product Team:

• Build and mentor a high-performing, cross-functional team capable of delivering across multiple banking domains.
  
• Foster a customer-first, agile, and experimentation-driven culture within the team.
  
• Promote autonomy, accountability, and a commitment to continuous learning and development.

Drive Delivery & Execution Excellence:

• Ensure efficient product discovery and delivery cycles through Agile and product-led methodologies.
  
• Balance speed, quality, and regulatory constraints within the banking environment.
  
• Oversee key initiatives across all banking segments, ensuring alignment with strategic objectives.

Own Customer Journeys Across Banking Segments:

• Take end-to-end ownership of critical customer journeys across all segments (e.g., onboarding, KYC/KYT, document flows, and digital channels).
  
• Ensure a frictionless and consistent experience for customers across all touchpoints.
  
• Continuously refine customer journeys based on insights from user behavior and feedback.

Leverage Data & Performance Insights:

• Define and monitor impact-driven KPIs related to adoption, engagement, conversion, and operational efficiency across all banking products.
  
• Utilize experimentation frameworks to validate hypotheses and improve products.
  
• Foster a data-informed product culture within the organization.
  

 Collaborate Across the Organization:

• Partner closely with stakeholders in Digital Banking, Wealth Management, and Corporate & Institutional Banking, Finance, IT, Risk, Compliance, & Operations.
  
• Serve as a product thought leader and advisor to both commercial and functional teams.
  
• Facilitate alignment through transparent communication, prioritization, and collaboration.

Your skills: 

Experience & Mindset:

• Proven experience leading product organizations or domains in complex environments (experience in banking or similarly regulated industries is required).
  
• A strong track record of delivering customer-focused banking products at scale across multiple segments.
  
• Deep understanding of modern product management practices, including Agile methodologies and continuous delivery.

Leadership & Collaboration:

• An inspiring leader capable of building, empowering, and growing a diverse team.
  
• Comfortable navigating ambiguity and driving change across various banking sectors.
  
• Excellent stakeholder management skills, with the ability to influence at the executive level.

Product & Business Acumen:

• Strong understanding of Digital Banking, Wealth Management, and Corporate & Institutional Banking, and digital ecosystems.
  
• Ability to connect strategy, technology, and customer needs effectively.
  
• Awareness of regulatory and compliance considerations in the banking industry.

Communication:

• A clear and impactful communicator, adept at translating complex ideas into actionable insights.
  
• Fluent in both English and French.
  

 Why Join This Role?

• Shape the future of banking experiences at BIL across multiple segments.
  
• Work at the intersection of business, technology, and innovation.
  
• Lead transformative initiatives with a real impact on clients, operations, and growth.

BIL offers a broad range of challenging projects and a huge choice of career paths .We will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.
BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.

NB: The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled. Other documents will be collected, to the extent legally permitted, to perform background checks.