Network Operations Engineer
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The Role
We are looking for a skilled Network Operations Engineer to deliver advanced day-to-day network operations support within a complex, enterprise-scale environment. You will be responsible for ensuring the stability, performance, and reliability of network services, handling complex incidents, and contributing to continuous service improvement.
Key Responsibilities
- Provide advanced operational support for network infrastructure, acting as a key escalation point for complex incidents and issues
- Analyse, diagnose, and resolve network incidents in a timely manner, minimising impact on business operations
- Perform operational maintenance activities including routine checks, configuration updates, and performance monitoring
- Support the implementation of network changes, ensuring adherence to change management processes and minimising operational risk
- Troubleshoot and resolve issues across a range of network components including routers, switches, firewalls, and load balancers
- Contribute to service stability and performance improvement initiatives through proactive monitoring and root cause analysis
- Document operational procedures, incident reports, and resolution steps to support knowledge sharing and continuous improvement
Profile
- Solid experience in network operations within enterprise or managed services environments
- Strong hands-on expertise with Cisco technologies across routing, switching, and network management
- Proven ability to manage and resolve complex network incidents under pressure
- Familiarity with ITIL-based service management practices and change management processes
- Analytical mindset with a structured approach to troubleshooting and problem resolution
- Fluent in English ; German is a strong advantage
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