Client Service Senior Manager

Why Saltgate?

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Colleague or client, we invest in the best. As an independent and exclusive employer, we’re a people-first business that truly prioritises our people above short-term profits.

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We launched in 2007 to focus on investing in long-term relationships so we can deliver the best service to our blue-chip clients. At Saltgate, you’ll get unique exposure to our clients, valuable experience, and continued opportunities for learning and development.

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Cross-level collaboration is supported and encouraged. Our open plan office means you’ll sit alongside and learn from our most experienced team members.

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Saltgate has grown to three offices, over 200 colleagues, and more than US$100bn of assets under management, but we’ve kept the intimate, supportive spirit that makes us stand out.

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Your role

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Our Fund Accounting team at Saltgate are primarily responsible for all aspects of day-to-day accounting for one or more assigned structures.

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Reporting to the Head of Client Service Delivery you will lead the team responsible for accounting client service delivery for a portfolio of client structures.

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Your focus

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• Manage a portfolio of clients, ensuring excellent service delivery of accounting, governance, regulatory services and long-term client satisfaction
• Drive operational excellence, process improvements, and cross-functional collaboration whilst remaining an accessible point of escalation for comprehensive reviews
• Supervise financial and operational performance, including risk management, profitability, invoicing, cash collection, client deliverables, internal accounting training and ensuring delivery is aligned to the Client Service Charter
• Review and assess performance against benchmarks and KPIs
• Attend client meetings and present deliverables, building and positive relationship with the client and associated third parties
• Agree team resource and clarity around the teams priorities and goals
• Take on directorship mandates for clients.
  

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Your experience

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• Strong academics with an appropriate professional qualification (ACCA, ACA or equivalent)
• Excellent knowledge of funds with strong technical knowledge of FRS, IFRS and US GAAP
• Experienced in building effective teams that achieve common goals
• Can apply business insights to improve the client service provision and advance the organisation
• Drive engagement by fostering an environment where people are motivated to help Saltgate achieve its objective
• Able to manage conflict situations confidently and discreetly, pushing back on clients in the right way and seeking senior support where necessary

All individuals are assigned responsibility for assisting in the overall information security and data protection environment. This includes attending and completing all mandatory information security and data protection training and complying with all applicable policies and procedures.

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Our pledge

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As a people-first organisation, we aim to attract the best people and help them develop so they can deliver exceptional client services.

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We embrace diversity, and have a culture of openness, which is reflected in our core values – engagement, partnership, integrity, and commitment. Whether you’re a client or a colleague, Saltgate will partner with you to ensure you can achieve your best.

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Saltgate is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.