Intern - IT Touchpoint (f/m/d)

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow yourcareer in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your area of work:
As an intern – IT Touchpoint (f/m/d) you will support the team in the Corporate IT Cloud Operations department.

Your responsibilities:

• Assist with the handout and return of hardware (such as laptops, tablets, and mobile phones), includinghelping users with device setup
• Gain interesting insights in Involvement in IT projects and initiatives, and the implementation of newtechnologies or processes.
• Help analyse and evaluate incident information and resolutions accurately, supporting the documentationprocess for IT issues
• Support the team by providing onsite support to users by helping resolve technical issues with hardware andsoftware, ensuring immediate hands-on assistance
• Gain insights in strong communication and interpersonal skills by interacting directly with end users, includingVIPs and executives, and ensuring a positive user experience

Your profile:

• 
  You are enrolled in a Bachelor/Master’s Degree program with a recognized institution focusing on ComputerScience or Engineering and can provide an internship agreement OR have graduated with a Bachelor'sdegree or similar for no more than 6 months
• Ideally, you have already gained first practical experience in the context of internships (e.g. experienceabroad, internships) in the IT Support area
• Strong analytical and problem-solving skills
• Demonstrate flexibility
• Team player with good communication skills
• You have good knowledge in Windows 11, MS-Office applications, SAP and other Microsoft products
• You are fluent in written and spoken English. French would be considered as an asset

What you can expect from us:
Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across theboard, be it through our diverse workforce, routine responsibilities or other areas of activities and scope ofapplication. We are looking for employees who enjoy working in a dynamic and flexible environment and arewilling to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivationare prerequisites.
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and socialorigin, religion/belief, disability, age, sexual orientation and identity.